Technical Onboarding Specialist

Saddleback Communications

Technical Onboarding Specialist managing onboarding for VoIP products and Partners. Providing training, issue resolution, and process improvement for effective Partner and Customer experiences.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Provide ongoing technical and provisioning training on products, features, and processes
Support Partners and Customers with best practices, deployment process development, and documentation
Transfer industry, technical, and product knowledge to internal and external teams
Maintain continuing education on the platform and underlying technologies
Provide premium onboarding and implementation experience as designed for key products or enhanced service offerings
Support partner and customer migrations
Contribute to the development of the onboarding program to ensure operational viability
Create value to Partners and Customers through effective onboarding and implementation of new products and services
Identify issues impacting Partner or customer success during onboarding and collaborate to resolve them
Identify trends affecting Partner or customer satisfaction during onboarding and communicate them to stakeholders
Assist in the design and enhancement of people, processes, and technology relevant to onboarding

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of experience in VoIP telephony system configuration and implementation in a commercial service provider or interconnect environment highly preferred
5+ years configuring and provisioning hosted VoIP solutions on a soft switch platform; Metaswitch and NetSapiens experience highly preferred
Demonstrated working knowledge of IP configurations, WAN, LAN, VLAN, IAD, and firewall setup
Demonstrated working knowledge of cloud-based services including hosted VoIP PBX and SIP Trunking
Broad and in-depth understanding of VoIP telephony business applications
Working knowledge of PSTN, PRI, Trunks, POTs, and associated voice technologies
Clear and persuasive communicator, written and verbal

Benefits

Comp & perks

Health insurance
401(k) matching
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VoIP Telephony ConfigurationHosted VoIP SolutionsIP ConfigurationWAN KnowledgeLAN KnowledgeVLAN KnowledgeFirewall SetupSIP TrunkingPSTN KnowledgePRI Knowledge

Soft Skills

Clear CommunicationPersuasive Communication

Certifications

Bachelor’s Degree