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Technical Onboarding Specialist
Saddleback CommunicationsTechnical Onboarding Specialist managing onboarding for VoIP products and Partners. Providing training, issue resolution, and process improvement for effective Partner and Customer experiences.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in VoIP telephony system configuration and implementation, with a strong focus on onboarding and customer success. Proficient in cloud-based services and technical training, ensuring effective deployment and operational viability.
Highest-signal resume keywords
VoIP Telephony System ConfigurationHosted VoIP Solutions ProvisioningIP Configurations KnowledgeCloud-Based Services ExpertiseClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VoIP Telephony ConfigurationHosted VoIP SolutionsIP ConfigurationWAN KnowledgeLAN KnowledgeVLAN KnowledgeFirewall SetupSIP TrunkingPSTN KnowledgePRI Knowledge
Soft Skills
Clear CommunicationPersuasive Communication
Tools & Technologies
MetaswitchNetSapiens
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
TelephonyCommercial Service ProviderInterconnect EnvironmentOnboardingCustomer Success
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Provide ongoing technical and provisioning training on products, features, and processes
- Support Partners and Customers with best practices, deployment process development, and documentation
- Transfer industry, technical, and product knowledge to internal and external teams
- Maintain continuing education on the platform and underlying technologies
- Provide premium onboarding and implementation experience as designed for key products or enhanced service offerings
- Support partner and customer migrations
- Contribute to the development of the onboarding program to ensure operational viability
- Create value to Partners and Customers through effective onboarding and implementation of new products and services
- Identify issues impacting Partner or customer success during onboarding and collaborate to resolve them
- Identify trends affecting Partner or customer satisfaction during onboarding and communicate them to stakeholders
- Assist in the design and enhancement of people, processes, and technology relevant to onboarding
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- 5+ years of experience in VoIP telephony system configuration and implementation in a commercial service provider or interconnect environment highly preferred
- 5+ years configuring and provisioning hosted VoIP solutions on a soft switch platform; Metaswitch and NetSapiens experience highly preferred
- Demonstrated working knowledge of IP configurations, WAN, LAN, VLAN, IAD, and firewall setup
- Demonstrated working knowledge of cloud-based services including hosted VoIP PBX and SIP Trunking
- Broad and in-depth understanding of VoIP telephony business applications
- Working knowledge of PSTN, PRI, Trunks, POTs, and associated voice technologies
- Clear and persuasive communicator, written and verbal
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Professional development opportunities