FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
SABICCustomer Service Representative managing order flow and customer relations for SABIC. Responding to inquiries, processing orders, and ensuring timely delivery for customer satisfaction.
About the role
Key responsibilities & impact- Respond promptly and professionally to customer inquiries via phone or phone
- Process orders, returns, and exchanges accurately and efficiently
- Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
- Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction
- Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs
- Track order activity, and alerts appropriate staff of any potential delivery problems
- Expedites the delivery of selected orders
- Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues
- Help develop and implement strategies for driving process improvement
- Facilitate root cause/corrective action communication with the field and customers
- Quotes lead times to customers on orders
- Independently handles routine problems such as coordination of product delivery or errors in type of product delivered
Requirements
What you’ll need- Bachelor's degree preferred
- Knowledge and understanding of supply chain process, materials planning, and logistics
- Experience working with SAP software (SAP ECC Sales & Distribution)
- Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)
- Excellent communication and interpersonal skills
- Ability to interact with the customers in a helpful and friendly manner
- Ability to work well in a team environment
- Ability to set priorities and manage time in a dynamic work environment
- Strong problem solving skills and attention to detail
- Strong Excel skills
- Spanish would be a plus, not requirement.
Benefits
Comp & perks- excellent health and well-being benefits
- comprehensive learning programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP softwareExcelPowerPointsupply chain processmaterials planninglogisticsproblem solvingattention to detail
Soft Skills
communicationinterpersonal skillscustomer serviceteamworktime managementprioritizationcustomer relationship building
Certifications
Bachelor's degree