Senior Customer Service Representative, Segments

SABIC

Customer Service Representative managing Order-to-Cash processes for European polymer customers. Collaborating closely with Sales and Supply Chain to ensure customer satisfaction and process optimization.

Posted 5/30/2026full-time🇳🇱 NetherlandsSeniorWebsite

About the role

Key responsibilities & impact

Efficient, reliable and cost-effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products
Pro-actively taking actions to secure uninterrupted processes for the assigned clusters of customers/products
Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved
Financial surcharge handling of additional logistical activities towards customers
Anticipating disturbances in the assigned area in order to realize uninterrupted OTC/PTP processes
Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)
Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers

Requirements

What you’ll need

Bachelor level in Business Administration; Supply Chain Management or Logistics
Very good command of English language
0-2 years of experience in Customer Service
Strong interpersonal and communication skills
Flexibility towards working in multiple teams and new developments
Good decision-making and problem-solving skills even in case of uncertainty
Team player and able to build and maintain professional relations at different levels within and outside our organization
Able to perform Order-to-Cash tasks in a hectic environment and being able to prioritize
SAP knowledge
Affinity with and interests in systems & processes
Conceptual & analytical thinking

Benefits

Comp & perks

Excellent health and well-being benefits
Comprehensive learning programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order-to-Cashfinancial surcharge handlinge-commerce functionalityproblem solvinganalytical thinking

Soft Skills

interpersonal skillscommunication skillsflexibilitydecision-makingteam player

Certifications

Bachelor in Business AdministrationBachelor in Supply Chain ManagementBachelor in Logistics