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Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Lead and manage a team of technical specialists and outsourced contracted services to securely deliver IT Infrastructure Services in Americas and Europe
- Formulate and implement plans and budgets in line with IT strategy and as befitting the department and needs and objectives of businesses
- Track and communicate operational metrics (including trending over time) and identify process and service improvement opportunities
- Participate in teams supporting transformation projects with the businesses, such as refresh and consolidation strategies and infrastructure technology rollouts
- Ensure that infrastructure (networks, datacenters, servers and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root causes, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times
Requirements
What you’ll need- Bachelor’s degree in IT or Engineering Computer Science
- 10 years’ experience in global Industry or IT environment
- 10 years’ experience in Petrochemical Environment
- Minimum of 7 years’ experience with CISCO Networks and in-depth knowledge of routing/switching
- In-Depth knowledge of ITIL® policies and procedures including Incident, Problem and Change Management
- Analytical skills
- Enthusiastic, flexible and creative team player
- Excellent communication skills
- Must be proactive and able to operate independently
- Must be comfortable in a high-energy environment
- Cultural sensitivity and a ‘global mindset’.
- CISCO Network Certified is preferred.
Benefits
Comp & perks- excellent health and well-being benefits
- comprehensive learning programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CISCO NetworksroutingswitchingITILIncident ManagementProblem ManagementChange ManagementIT Infrastructure Servicesprocess improvementoperational metrics
Soft Skills
analytical skillsteam playercommunication skillsproactiveindependentflexiblecreativecultural sensitivityglobal mindsethigh-energy environment
Certifications
Bachelor’s degree in ITBachelor’s degree in EngineeringBachelor’s degree in Computer ScienceCISCO Network Certified
