Client Success Manager

S&S Health

Client Success Manager acting as primary liaison between clients, brokers, and vendors for Reflect Health. Focused on client retention, service delivery, and vendor performance optimization.

Posted 7/24/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success within healthcare and insurance environments, focusing on retention, relationship-building, and performance analysis. Proficient in managing vendor relationships and utilizing data to drive strategic improvements in service delivery and client satisfaction.

Highest-signal resume keywords

Account ManagementClient SuccessVendor ManagementHealthcare Utilization ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Utilization ManagementClaims Data InterpretationCost Containment StrategiesPlan Design ConceptsPerformance Metrics Analysis

Soft Skills

Excellent CommunicationRelationship BuildingHighly OrganizedDetail-OrientedAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft Office SuiteExcelWordOutlookPowerPoint

Industry Keywords

HealthcareInsuranceThird-Party AdministratorPBMsEmployer-Sponsored Health Plans

About the role

Key responsibilities & impact

Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success.
Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution.
Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations.
Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners.
Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans.
Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes.
Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance.
Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery.
Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience.
Support retention and growth objectives through proactive engagement, solution identification, and high-quality service.

Requirements

What you’ll need

Proven experience in account management, client success, or vendor management roles.
Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred.
Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs.
Familiarity with plan design concepts (SPD, SBC) and employer-sponsored health plans.
Ability to interpret utilization trends, claims data, and performance metrics to inform decision-making.
Knowledge of cost containment strategies and healthcare utilization management principles.
Excellent communication and relationship-building skills across diverse stakeholders.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account S&S Health Website LinkedIn All Job Openings 51 - 200 employees Founded 1994 ⚕️ Healthcare Insurance 🤝 B2B ☁️ SaaS Healthcare Insurance
B2B
SaaS S&S Health is a modern health administration provider dedicated to offering affordable healthcare solutions for employers and their employees. By focusing on cost management, S&S Health helps businesses reduce healthcare expenses while maintaining high-quality care. With end-to-end support, they provide tools and resources to ensure that employees have access to the right medical care at competitive prices, ultimately aiming to improve both health outcomes and financial wellbeing. Client Success Manager 🔥 4 minutes ago 🏈 Ohio – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤝 Client Partner Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success.
Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution.
Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations.
Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners.
Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans.
Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes.
Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance.
Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery.
Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience.
Support retention and growth objectives through proactive engagement, solution identification, and high-quality service. 🎯 Requirements
Proven experience in account management, client success, or vendor management roles.
Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred.
Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs.
Familiarity with plan design concepts (SPD, SBC) and employer-sponsored health plans.
Ability to interpret utilization trends, claims data, and performance metrics to inform decision-making.
Knowledge of cost containment strategies and healthcare utilization management principles.
Excellent communication and relationship-building skills across diverse stakeholders.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
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