Fulfillment Associate

S&S Health

Fulfillment Associate coordinating member communications for insurance administrator Reflect Health. Managing workflows, vendor communications, quality reviews, and production timelines.

Posted 7/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Fulfillment Operations: Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery.
Vendor Management: Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI, to coordinate production activities, monitor progress, resolve issues, and maintain consistent communication throughout the fulfillment process.
Quality Assurance: Oversee quality review and approval processes for fulfillment outputs, including pre-production samples, production validation, and final quality checks. Ensure member communications meet compliance, branding, and business requirements.
Workflow Management: Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency, reduce manual effort, and support scalable processes.
Fulfillment & Issue Resolution: Monitor fulfillment status from initiation through completion, identify potential delays or risks, coordinate resolution efforts, and provide timely updates to internal stakeholders.
Reporting & Analytics: Collect, analyze, and maintain fulfillment metrics and operational reporting to support performance tracking, identify trends, and drive continuous improvement.
Compliance & Documentation: Ensure fulfillment processes and member communications align with regulatory requirements, organizational standards, and client expectations. Maintain documentation related to templates, workflows, approvals, and vendor processes.
Cross-Functional Collaboration: Partner with Implementation, Operations, Client Services, and other internal teams to align fulfillment requirements, improve coordination, and support knowledge sharing across the organization.

Requirements

What you’ll need

Operational Experience: Experience managing business operations, fulfillment processes, production workflows, or similar operational functions in a deadline-driven environment, ideally within healthcare, benefits administration, insurance, or a related industry.
Vendor & Workflow Management: Experience coordinating with external vendors, managing timelines, tracking deliverables, and resolving operational issues through effective communication and follow-up.
Fulfillment Platform Experience: Experience with fulfillment platforms and processes, particularly Zelis, NOMI, and/or Red Card fulfillment workflows, strongly preferred.
Technical Skills: Intermediate or advanced proficiency with Microsoft Office 365 applications, including Excel, Word, and Visio. Basic familiarity with SQL and Adobe Acrobat Pro or similar PDF editing tools preferred.
Analytical Skills: Strong analytical, organizational, and problem-solving skills with the ability to identify issues, evaluate solutions, and communicate recommendations effectively.
Project Management Skills: Ability to manage multiple priorities, coordinate workflows, maintain accurate documentation, and meet deadlines in a fast-paced environment.
Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across internal teams, external vendors, and business stakeholders.
Attention to Detail: Highly organized and detail-oriented with a strong commitment to accuracy, quality, and operational excellence.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account S&S Health Website LinkedIn All Job Openings 51 - 200 employees Founded 1994 ⚕️ Healthcare Insurance 🤝 B2B ☁️ SaaS Healthcare Insurance
B2B
SaaS S&S Health is a modern health administration provider dedicated to offering affordable healthcare solutions for employers and their employees. By focusing on cost management, S&S Health helps businesses reduce healthcare expenses while maintaining high-quality care. With end-to-end support, they provide tools and resources to ensure that employees have access to the right medical care at competitive prices, ultimately aiming to improve both health outcomes and financial wellbeing. Fulfillment Associate Job not on LinkedIn 🔥 1 hour ago 🏈 Ohio – Remote 💵 $20 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Fulfillment Operations: Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery.
Vendor Management: Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI, to coordinate production activities, monitor progress, resolve issues, and maintain consistent communication throughout the fulfillment process.
Quality Assurance: Oversee quality review and approval processes for fulfillment outputs, including pre-production samples, production validation, and final quality checks. Ensure member communications meet compliance, branding, and business requirements.
Workflow Management: Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency, reduce manual effort, and support scalable processes.
Fulfillment & Issue Resolution: Monitor fulfillment status from initiation through completion, identify potential delays or risks, coordinate resolution efforts, and provide timely updates to internal stakeholders.
Reporting & Analytics: Collect, analyze, and maintain fulfillment metrics and operational reporting to support performance tracking, identify trends, and drive continuous improvement.
Compliance & Documentation: Ensure fulfillment processes and member communications align with regulatory requirements, organizational standards, and client expectations. Maintain documentation related to templates, workflows, approvals, and vendor processes.
Cross-Functional Collaboration: Partner with Implementation, Operations, Client Services, and other internal teams to align fulfillment requirements, improve coordination, and support knowledge sharing across the organization. 🎯 Requirements
Operational Experience: Experience managing business operations, fulfillment processes, production workflows, or similar operational functions in a deadline-driven environment, ideally within healthcare, benefits administration, insurance, or a related industry.
Vendor & Workflow Management: Experience coordinating with external vendors, managing timelines, tracking deliverables, and resolving operational issues through effective communication and follow-up.
Fulfillment Platform Experience: Experience with fulfillment platforms and processes, particularly Zelis, NOMI, and/or Red Card fulfillment workflows, strongly preferred.
Technical Skills: Intermediate or advanced proficiency with Microsoft Office 365 applications, including Excel, Word, and Visio. Basic familiarity with SQL and Adobe Acrobat Pro or similar PDF editing tools preferred.
Analytical Skills: Strong analytical, organizational, and problem-solving skills with the ability to identify issues, evaluate solutions, and communicate recommendations effectively.
Project Management Skills: Ability to manage multiple priorities, coordinate workflows, maintain accurate documentation, and meet deadlines in a fast-paced environment.
Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across internal teams, external vendors, and business stakeholders.
Attention to Detail: Highly organized and detail-oriented with a strong commitment to accuracy, quality, and operational excellence. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Dealer Relations Associate I 🔥 10 hours ago Lithia 11 - 50 Website LinkedIn All Job Openings DFC Dealer Relations Associate I responsible for ensuring sales and loan targets are met with dealer partners. Driving growth and profitability for Driveway Finance Corporation through client relationship management. 🇺🇸 United States – Remote 💵 $60k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Associate Equipment Specialist – Traveler 🔥 10 hours ago Mortenson 5001 - 10000 Website LinkedIn All Job Openings Associate Equipment Specialist managing equipment operations and supporting project teams at Mortenson. Responsible for inventory management and effective communication with diverse teams. 🇺🇸 United States – Remote 💵 $59.3k - $80k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Associate Clinical Registrar – Tumor Registry 🔥 11 hours ago Providence 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Screens cancer cases in a virtual environment while working remotely. Assists with case identification and data entry, performs quality control procedures on data. 🇺🇸 United States – Remote 💵 $27 - $40 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🦅 H1B Visa Sponsor Digital Media Associate 🔥 11 hours ago Work In Progress Consulting 1 - 10 Website LinkedIn All Job Openings Digital Media Associate managing social media and digital content for NextGen America. Engaging existing audiences and reaching new ones through innovative online strategies. 🇺🇸 United States – Remote 💵 $62.4k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate Dealer Relations Associate I 🔥 11 hours ago Lithia & Driveway 10,000+ employees 🚗 Transport 🛒 Retail Website LinkedIn All Job Openings Dealer Relations Associate managing client relationships and sales visits for automotive financing solutions at DFC. Ensuring sales targets are met with regional market support. 🇺🇸 United States – Remote 💵 $60k - $85k / year 💰 Post-IPO Debt on 2019-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Fulfillment Lifecycle ManagementProduction Workflow CoordinationOperational Reporting and AnalyticsSQL FamiliarityAdobe Acrobat Pro

Soft Skills

Effective CommunicationAttention to DetailOrganizational SkillsCollaboration