Supply Chain & Operations Specialist – DTC eCommerce

RZ HR Studio

Supply Chain & Operations Specialist managing global operations for fast-growing DTC brand. Designing processes, building AI-driven automations, and scaling international fulfillment.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end inventory planning, leveraging AI tools for operational improvements, and maintaining optimal inventory levels across multiple fulfillment channels. Strong analytical skills are essential for forecasting demand and managing supply chain operations effectively.

Highest-signal resume keywords

Inventory ManagementAI AutomationAmazon FBA OperationsForecasting SkillsSupply Chain Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory PlanningDemand ForecastingReorder Point LogicOperational AlertsProduction Quantity CalculationContainer UtilizationInventory ReconciliationFulfillment Discrepancy ResolutionOperational Loss ReductionDocumentation Development

Soft Skills

Attention to DetailStrong Written CommunicationIndependent Work

Tools & Technologies

Inventory Planning SoftwareERP SystemsAI Tools

Industry Keywords

ECommerceInternational Fulfillment3PL ManagementFreight CoordinationSKU Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end inventory planning across Shopify, Amazon FBA, and international fulfillment channels.
Maintain healthy inventory levels while minimizing stockouts and excess inventory.
Coordinate inventory movement across multiple warehouses and fulfillment partners.
Build and maintain SKU-level demand forecasts using sales velocity, seasonality, promotions, and historical trends.
Plan inventory requirements for product launches and peak seasons (especially Q4).
Continuously refine forecasting models using business data.
Own and improve AI-powered inventory planning systems.
Build and maintain reorder point logic, dashboards, automations, and operational alerts.
Identify repetitive operational work that can be automated.
Plan and place purchase orders based on demand forecasts and manufacturing lead times.
Calculate production quantities and container utilization.
Maintain strong communication with manufacturing partners.
Track shipments from purchase order through manufacturing, freight, customs clearance, and warehouse receipt.
Coordinate with freight forwarders and logistics partners.
Monitor timelines and proactively resolve delays.
Manage day-to-day communication with our third-party logistics partner.
Coordinate inbound shipments and verify receiving accuracy.
Monitor warehouse performance against service level agreements.
Manage replenishment from the 3PL to Amazon FBA.
Maintain appropriate inventory buffers between fulfillment channels.
Prevent stockouts while minimizing storage costs.
Manage manufacturer-held inventory used for international dropshipping.
Coordinate fulfillment across UK, Australia, Canada, and New Zealand.
Maintain inventory availability for region-specific SKUs.
Perform daily reconciliation between customer orders, shipments, and inventory movements.
Identify and resolve fulfillment discrepancies before customers are impacted.
Investigate silent fulfillment failures and inventory variances.
Monitor refund rates against actual product returns.
Identify operational leakage including lost inventory, return-to-sender issues, and address validation failures.
Recommend improvements to reduce operational losses.
Partner with Customer Experience to resolve fulfillment-related escalations.
Work closely with leadership to improve operational efficiency.
Build documentation and scalable operating procedures as the business grows.
Own weekly operational reporting, including inventory coverage by SKU, reorder timelines, fulfillment SLA performance, refund and return trends, inventory health metrics, supply chain risks and recommendations.

Requirements

What you’ll need

Experience managing supply chain or inventory operations for an eCom business
Experience building AI automations or leveraging AI tools to improve operations.
Experience with Amazon FBA inventory management and international fulfillment operations
Familiarity with inventory planning software and ERP systems.
Strong forecasting and inventory planning skills
Experience working with manufacturers, freight providers, and/or 3PLs
Highly analytical with exceptional attention to detail
Comfortable working independently with minimal oversight
Strong written communication and follow-up skill

Benefits

Comp & perks

Flexible work arrangements