Service Key Account Manager – 80–100%

Rychiger

Key Account Manager managing international key accounts at Rychiger AG with tailored service solutions and sustainable approaches. Responsibilities include development and sales of comprehensive service solutions and customer relationship management.

Posted 6/27/2026full-timeSteffisburg • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure personal and sustainable support of our key accounts in customer service
Take responsibility for all activities and ensure their professional execution in close collaboration with internal stakeholders
Develop and sell comprehensive service solutions, retrofits and maintenance contracts
Monitor and identify trends in the financial metrics of our key accounts
Develop and implement action plans for the strategic development of customer relationships
Actively support product management in developing new customer-service-oriented products

Requirements

What you’ll need

Experience in mechanical or plant engineering with an international focus
Completed technical vocational training with further qualifications as an engineer (FH/University) or as a certified technician (HF)
Business/economics training is a valuable plus
Strong customer orientation and sales skills, with confident customer-facing experience
Team player with excellent communication skills
Business-fluent in German and English (C1); additional languages are an advantage
Willingness to travel, approximately 30%

Benefits

Comp & perks

Flexible working hours (40-hour week)
Remote work and workation
Unpaid leave options
Part-time models
Support and individual development with a wide range of training and continuing-education opportunities
Profit sharing and attractive options within the pension plan
Gym membership
Quiet rooms
Food lounge
Internal care & case management
Generous expense policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mechanical EngineeringPlant EngineeringService Solutions DevelopmentFinancial Metrics AnalysisAction Plan ImplementationProduct Management SupportTechnical Vocational TrainingEngineering QualificationSales SkillsCustomer Service

Soft Skills

Customer OrientationCommunication SkillsTeam PlayerCollaborationProblem SolvingInterpersonal SkillsAdaptabilityConfidenceRelationship BuildingNegotiation

Certifications

Engineer (FH/University)Certified Technician (HF)