RWS Group

Supply Chain

• Act as an experienced supply chain specialist providing solutions to our internal teams responsible for client delivery.
• Analyze current and future needs on the assigned account or group of accounts and build and/or manage complex customized supply chain solutions with our existing database of global partners and AI Community.
• Work closely with other internal teams as applicable and keep all information accurate and up to date at all times.
• Ensure we keep good relationships with both internal stakeholders and suppliers working on the program you support.
• Provide support to suppliers with client-specific issues and/or processes.
• Proactively flag any risks or potential improvements to our existing workflows and processes, including creation of risk mitigation and/or improvement plans and their implementation.
• Provide training and/or guidance to other team members and oversee resourcing on assigned projects including deliverables of other team members.
• Account-specific supplier performance management.

Senior Supply Chain Solutions Specialist

Software Engineer

• Design, develop, and maintain features across the Trados Studio desktop application
• Collaborate closely with Product Owners, architects, and QA
• Conduct and participate in code reviews
• Provide technical mentoring and support to more junior team members

Senior Developer

Account Manager

• Assume full ownership and accountability for a portfolio of key client accounts, driving commercial performance, revenue growth, and long-term value creation while building trusted relationships with senior stakeholders.
• Develop a deep understanding of client strategies, business challenges, and financial drivers to proactively identify, shape, and prioritize high-impact, value-led opportunities.
• Create and execute comprehensive, multi-year strategic account plans aligned to client objectives and internal growth targets, with clear revenue, margin, and expansion goals.
• Lead strategic selling initiatives within existing accounts, identifying, qualifying, and closing new business opportunities in close partnership with Business Development and Pre-Sales teams.
• Own the end-to-end commercial lifecycle—from opportunity development through deal structuring, negotiation, and close—ensuring strong financial discipline, accurate forecasting, and operational excellence.

Senior Account Manager

Data Entry

• Draft, edit, and correct responses relating to business content and terminology, suggesting improvements using natural language and applying critical thought to ensure accuracy and quality.
• Review, score, and improve AI-generated responses
• Evaluate prompts and responses across a wide range of topics
• Perform QA checks on other annotators’ work and provide feedback
• Correct responses and suggest improvements using natural language
• (Full training provided)

General AI Data Annotator – Korean

Engineer

• Participates in integration project analysis
• Designs and develops APIs and integration flows using MuleSoft Anypoint Studio
• Defines and executes functional and performance tests for MuleSoft APIs
• Creates and maintains technical documentation
• Provides maintenance and support for MuleSoft applications
• Delivers 3rd-level support for MuleSoft-based systems

Senior Mulesoft Engineer

Marketing

• Act as the primary marketing business partner to the NASA CEO and senior sales leadership
• Participate in sales leadership meetings, QBRs, and pipeline reviews
• Build trusted relationships across the NASA sales organisation
• Own the activation of centrally developed Transform campaigns across North America
• Manage the NASA field marketing budget allocating investment across executive events
• Design and deliver executive engagement programs - roundtables, hosted events, and C-suite forums
• Lead and develop the NASA field marketing team

Director of Field Marketing

Business Development Rep

• Achieve or exceed assigned sales targets, KPIs, and revenue goals.
• Identify new opportunities and build a pipeline through outbound prospecting, networking, lead generation, or collaboration with AM.
• Build and maintain relationships with prospective clients to understand their needs and position solutions effectively.
• Develop sales strategies to win new accounts or expand existing ones, lead sales cycle, tailor proposals, and close contracts.
• Partner with Industry Consultants and Pre-Sales to strengthen sales credibility.
• Formulate the forecast on opportunities in motion.
• Keep CRM systems updated and maintain CRM hygiene.
• Collaborate with Marketing and Product teams to align go-to-market efforts and messaging.
• Represent RWS at events, trade shows, and client meetings to build brand visibility and credibility.

Business Development Manager

Manager

• Act as the primary relationship owner for a dedicated portfolio of customer accounts, serving as the main point of contact for all renewal-related inquiries from both clients and internal teams.
• Proactively manage and monitor multiple customer accounts, ensuring timely delivery of all communications and projects.
• Drive customer retention and satisfaction by understanding and anticipating client needs, providing expert guidance, and delivering exceptional service.
• Join customer care calls and contribute key insights and analysis for strategic business reviews.
• Gather and analyze data on customer behavior to generate internal reports that inform strategy and improve service delivery.
• Oversee the end-to-end renewal process for your client portfolio, from processing customer instructions to generating accurate invoices.
• Prepare precise cost estimates, budget forecasts, and other customized reports as requested by clients.
• Collaborate closely with Payments Hub to support financial operations related to your accounts, supporting handling of payment rejections and issuance of credit notes in a timely manner.
• Liaise directly with the Payments Hub and Finance department to ensure all billing-related queries are addressed and resolved efficiently.
• Collaborate with internal teams to improve processes and systems with a continuous improvement mindset.
• Collaborate closely with the Sales and Customer Onboarding teams to ensure a smooth and successful onboarding process for new client accounts.
• Partner with the Data Integrity Team to ensure all data onboarding activities adhere to project timelines and meet our high standards for accuracy.
• Participate in sales calls as a subject matter expert when needed to help secure new business.
• Train and mentor team members as required, providing assistance and guidance to ensure work is completed accurately and efficiently.
• Identify risk to client account and collaborate with internal teams to address any challenges.

IP Renewals Service Manager

Artificial Intelligence

• Review prompts and AI-generated responses
• Annotate and label responses and their reasoning steps
• Compare outputs and assess quality and relevance
• Follow clear guidelines to ensure consistency
• Apply cultural understanding where needed

AI Prompt Search Rater, Arabic

• The role involves performing diverse data-related tasks, including:
• Data collection, evaluation, and annotation.
• Pairwise comparisons.
• Counting tasks.
• Object tagging and labeling across different content types (audio, video, images, or collected data)

AI Data Specialist, Arabic – Levantine

Program Manager

• Engages with customers as a senior operational leader.
• Analyzes and evaluates customer business issues and leads teams to execute defined solutions across all service offerings.
• Is accountable for increasing organic program revenue, managing margin, and other KPIs.
• Collaborates with operations leadership to ensure customer satisfaction and implements continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.
• Records, analyzes, and evaluates the performance of delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.
• Is responsible for the analysis, evaluation, and generation of operational revenue forecasts and partners with the sales team on the evaluation and generation of sales forecasts.
• Provides support as a key interface with clients at the last stage of the sales cycle; provides thought leadership for solution generation; drives transition and onboarding of new clients as appropriate.
• Serves as the overall escalation point for assigned customer account(s).
• Leads operational discussions with the customer and proactively monitors and shares customer feedback received through the client feedback database, ensuring appropriate actions are taken and shared with the customer in a timely manner.
• Leads in formulating, interpreting, implementing, and measuring processes for company service offerings.
• Develops and certifies programs for operational readiness, supports hiring, and focuses on lowering costs related to client solutions and services.
• Is accountable for the overall financial health of the accounts.
• Collaborates with site and senior business unit leadership to drive teams in improving all areas, including process, people, and technology.