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RWS Group

Senior Client Solutions Manager

RWS Group

Client Solutions Manager managing brand-protection for 10-15 clients. Leading client relationships and QBRs within RWS's brand-protection business.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact
  • Own 10-15 client relationships end to end as the primary day-to-day contact.
  • Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
  • Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
  • Maintain client health, identify expansion opportunities and escalate risks early.
  • Mentor Client Solutions Managers across the team.
  • Provide coverage aligned to North American clients and time zones.

Requirements

What you’ll need
  • Several years in client or account management, ideally in brand protection, IP or SaaS.
  • Excellent communication and relationship-management skills.
  • Confident leading client-facing QBRs and working with reporting and data.
  • Able to manage a portfolio of clients independently.
  • Right to work in the United States.

Benefits

Comp & perks
  • Professional development opportunities
  • Flexible working hours
  • Remote work options

ATS Keywords

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Soft Skills
Excellent CommunicationRelationship Management