Head of Global Tech Renewals – Go to Market

RWS Group

Director, Global Tech Renewals leading international Renewals organization. Managing a team responsible for tech renewals and driving operational efficiencies.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Lead, mentor, and scale a team of Renewals Managers and Team Leads, fostering a culture of high performance, accountability, and continuous improvement.
Oversee the complete renewal lifecycle from contract and entitlement review, quote preparation, and customer negotiation, through to final agreement and booking within our Order Management System (OOS), Salesforce (SFDC), and CPQ.
Drive retention rates and protect ARR. Formulate and execute strategies to maximize pricing (including enforcing indexation) and secure long-term agreements.
Act as the strategic liaison between the Renewals team and Account Managers (AMs), Legal, Finance, Commercial Operations, and Fulfilment.
Serve as the senior point of escalation for complex customer negotiations, commercial adjustments, and at-risk renewals, ensuring smooth transitions and minimized churn.
Champion and lead initiatives to streamline renewals workflows. Partner with Growth Tech and IT teams to drive critical system integrations, implement AI-driven contract risk intelligence, and automate quoting and assignment processes.

Requirements

What you’ll need

10+ years of progressive experience in renewals, customer success, or commercial sales operations leadership
7+ year of experience in managing, coaching, and scaling globally distributed, multi-cultural teams
Demonstrated success in protecting ARR, negotiating complex enterprise software contracts, and driving renewal strategies at scale
Deep understanding of SaaS subscription models, entitlement structures, and quoting/invoicing workflows
Proficiency in CRM systems (Salesforce strongly preferred) and complex Order Management Systems
Exceptional communication and presentation skills, with the ability to influence cross-functional stakeholders (Sales, Legal, Finance) at all levels, up to executive leadership
Proven ability to negotiate with high-level procurement and senior purchasing contacts
Accountability for weekly, monthly, and quarterly forecasting activities, coupled with experience in annual budget planning and revenue target management
Analytical mindset with the ability to leverage data to identify trends, forecast accurately, and drive proactive business decisions
Fluency in written and spoken English is required.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewals managementcustomer successcommercial sales operationsnegotiationSaaS subscription modelsentitlement structuresquoting workflowsinvoicing workflowsforecastingbudget planning

Soft Skills

leadershipmentoringcommunicationpresentationinfluencingaccountabilityanalytical mindsetcross-functional collaborationstrategic thinkingproblem-solving