RWS Group

Localization Performance Lead

RWS Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • OTD & EXT KPI E2E management to meet and exceed client’s expectations and achieve targeted levels of performance
  • Proactive analysis of trends and gaps per product and target locale
  • Compiling data and statistics on a daily, weekly, monthly and quarterly basis
  • Strategic planning involving RCA methodologies, CAPA processes, and risk assessment
  • Accurate documentation and reporting of product and locale trends, gaps and opportunities
  • Identification and development of project/locale/process improvement opportunities
  • Providing clear and consistent communication with customers and internal stakeholders
  • Addressing performance-related issues as well as customer escalations and requests
  • Monitoring and mentoring of any assigned coordinator

Requirements

  • Degree/certification in Project Management, translation, linguistics, cross-cultural communication or related fields or equivalent work experience
  • 1+ years of localization experience and industry knowledge
  • Excellent English (C1 and above) as English is the primary working language for the position
  • Strong organizational and analytical skills
  • Able to organize own work efficiently and set priorities
  • Good mitigator and able to avoid/prevent conflicts between stakeholders
  • Able to meet deadlines and work under pressure with changing deadlines and shifting priorities
  • Strong computer skills (Word, Excel, PowerPoint)
  • Experience in the use of CAT tools is a plus (including translation memories, content management platforms, and glossary and file management tools)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementlocalizationdata analysisRCA methodologiesCAPA processesrisk assessmentdocumentationperformance managementCAT toolstranslation memories
Soft Skills
organizational skillsanalytical skillscommunicationconflict mitigationdeadline managementmentoringproactive analysisstrategic planningcustomer servicestakeholder management
Certifications
degree in Project Managementdegree in translationdegree in linguisticsdegree in cross-cultural communication