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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management and Operations, with a strong focus on performance monitoring, data analysis, and process optimization. Proficient in developing Power BI dashboards and implementing automation workflows to enhance service delivery and efficiency.
Highest-signal resume keywords
IT Service ManagementPower BI Dashboard DevelopmentData Analysis and VisualizationITIL Best PracticesProcess Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSQLPower BIRPAPythonPowerShellAnsibleITILServiceNowJira Service Management
Soft Skills
CollaborationContinuous ImprovementChange ManagementData StorytellingAccountability
Tools & Technologies
Power AutomateTableauSplunkExcelAPIs
Certifications & Qualifications
ITILPMP
Industry Keywords
SLAKPIData GovernanceISO 27001GDPR
Tech Stack
Tools & technologiesAnsibleITSMPMPPythonRPAServiceNowSplunkSQLTableau
About the role
Key responsibilities & impact- Lead and manage the delivery of IT services to multiple business units, ensuring SLAs, performance indicators and customer satisfaction
- Monitor service performance and implement continuous improvement using KPIs, operational metrics and data-driven analysis
- Develop and implement automation workflows to optimize processes and increase IT operations efficiency
- Identify trends, bottlenecks and issues through data analysis, proposing preventive and corrective actions
- Develop and maintain Power BI dashboards and reports on service health, team performance, SLAs and bottlenecks
- Produce reports and presentations using data storytelling for technical and executive audiences
- Manage IT vendors and contracts, including performance monitoring, procurement, evaluation and service level negotiations
- Ensure adherence to internal policies, audits, compliance and data governance
- Work with business leaders to prioritize IT initiatives and projects
- Lead change management strategies for service transitions and technology implementations
- Develop and maintain a service catalog, asset management processes and reporting frameworks
- Prepare periodic reports for leadership with indicators, trends, analyses and dynamic dashboards
- Ensure governance of Incident, Problem, Change, Release and Service Request Management
- Identify opportunities for RPA, scripting and Artificial Intelligence to optimize Service Management
- Promote collaboration, innovation, continuous improvement and accountability within IT service teams
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Business Administration, Data Science or related fields
- Proven experience in IT Service Management, IT Operations and Service Delivery
- Strong knowledge of ITIL and IT service management best practices
- Experience managing and tracking SLAs, KPIs, operational metrics and performance indicators
- Hands-on experience with Power BI, including developing interactive dashboards, data modeling, report creation, DAX use, data storytelling and service indicator analysis
- Experience with data analytics and visualization tools such as Tableau, Splunk or similar
- Ability to collect, process, analyze and interpret large volumes of data
- Experience connecting Power BI to ITSM platforms, databases, APIs, Excel and other corporate sources
- Knowledge of SQL and data integration methods
- Experience with ITSM platforms, preferably ServiceNow and/or Jira Service Management
- Knowledge of Incident, Problem, Change, Release and Service Request Management processes
- Experience or knowledge of process automation using Power Automate, Ansible, UiPath, Python, PowerShell or similar tools
- Knowledge of RPA and automation applied to service management
- Knowledge of Artificial Intelligence applied to IT Service Management is a plus
- Knowledge of GDPR and ISO 27001
- Knowledge of data governance and information management best practices
- Certifications such as ITIL, PMP or similar will be considered a plus
- Experience with ServiceNow
- Experience with Jira Service Management
- Advanced English
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Runtalent Website LinkedIn All Job Openings 501 - 1000 employees Founded 2003 💼 Consulting 🏥 Healthcare 📦 Logistics Consulting
- Healthcare
- Logistics Runtalent is a technology services company that specializes in the allocation of qualified professionals across various tech platforms for project needs. They focus on agile squads and managed services, ensuring operational efficiency and project success. With over 20 years in the market, Runtalent has established a strong talent pool and collaborates with multiple industries including finance, healthcare, and entertainment to provide tailored solutions for each client. Senior IT Services Manager 🔥 1 minute ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 👔 Manager 👻 Ghost score 23% 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Lead and manage the delivery of IT services to multiple business units, ensuring SLAs, performance indicators and customer satisfaction
- Monitor service performance and implement continuous improvement using KPIs, operational metrics and data-driven analysis
- Develop and implement automation workflows to optimize processes and increase IT operations efficiency
- Identify trends, bottlenecks and issues through data analysis, proposing preventive and corrective actions
- Develop and maintain Power BI dashboards and reports on service health, team performance, SLAs and bottlenecks
- Produce reports and presentations using data storytelling for technical and executive audiences
- Manage IT vendors and contracts, including performance monitoring, procurement, evaluation and service level negotiations
- Ensure adherence to internal policies, audits, compliance and data governance
- Work with business leaders to prioritize IT initiatives and projects
- Lead change management strategies for service transitions and technology implementations
- Develop and maintain a service catalog, asset management processes and reporting frameworks
- Prepare periodic reports for leadership with indicators, trends, analyses and dynamic dashboards
- Ensure governance of Incident, Problem, Change, Release and Service Request Management
- Identify opportunities for RPA, scripting and Artificial Intelligence to optimize Service Management
- Promote collaboration, innovation, continuous improvement and accountability within IT service teams 🎯 Requirements
- Bachelor’s degree in Information Technology, Business Administration, Data Science or related fields
- Proven experience in IT Service Management, IT Operations and Service Delivery
- Strong knowledge of ITIL and IT service management best practices
- Experience managing and tracking SLAs, KPIs, operational metrics and performance indicators
- Hands-on experience with Power BI, including developing interactive dashboards, data modeling, report creation, DAX use, data storytelling and service indicator analysis
- Experience with data analytics and visualization tools such as Tableau, Splunk or similar
- Ability to collect, process, analyze and interpret large volumes of data
- Experience connecting Power BI to ITSM platforms, databases, APIs, Excel and other corporate sources
- Knowledge of SQL and data integration methods
- Experience with ITSM platforms, preferably ServiceNow and/or Jira Service Management
- Knowledge of Incident, Problem, Change, Release and Service Request Management processes
- Experience or knowledge of process automation using Power Automate, Ansible, UiPath, Python, PowerShell or similar tools
- Knowledge of RPA and automation applied to service management
- Knowledge of Artificial Intelligence applied to IT Service Management is a plus
- Knowledge of GDPR and ISO 27001
- Knowledge of data governance and information management best practices
- Certifications such as ITIL, PMP or similar will be considered a plus
- Experience with ServiceNow
- Experience with Jira Service Management
- Advanced English Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Tech Manager 🔥 12 hours ago Peloton Consulting Group 501 - 1000 💼 Consulting 🏢 Enterprise Website LinkedIn All Job Openings Tech Manager leading Oracle cloud technical solutions for digital transformation consulting clients. Managing development teams, data models, technical documentation, and CI/CD delivery. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Channel Business Manager 🔥 13 hours ago Milestone PLM Solutions Private Limited 51 - 200 🏭 Manufacturing 🚘 Automotive 📦 Logistics Website LinkedIn All Job Openings Channel Business Manager expanding Milestone’s video management, analytics, and cloud surveillance business across Brazil. Growing partner revenue through integrators, distributors, and strategic end-user relationships. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required IT Services Manager 🕒 Yesterday Cadmus Soluções em TI 1001 - 5000 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Gerente de Serviços de TI supervisionando entrega e governança de serviços. Aplicação de automação, análise de dados e Power BI para otimizar operações organizacionais. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Senior Manager, Brazil 🕒 Yesterday CI&T 5001 - 10000 💼 Consulting 🏥 Healthcare 📣 Marketing Website LinkedIn All Job Openings Senior Product Manager architecting automotive technology partnerships at CI&T, an AI and technology transformation company. Leading DMS integrations, API ecosystems, technical discovery, and global stakeholder alignment. 🇧🇷 Brazil – Remote 💰 $5.5M Venture Round on 2014-04 ⏰ Full Time 🟠 Senior 👔 Manager Market Manager 🕒 2 days ago Airbnb 5001 - 10000 ✈️ Travel 📦 Logistics 🛍️ eCommerce Website LinkedIn All Job Openings Market Manager driving Airbnb’s Brazil supply growth and marketplace health. Managing hosts, market strategy, acquisition, quality, and supply KPIs in São Paulo. 🇧🇷 Brazil – Remote 💵 R$14k - R$17.5k / month 💰 Post-IPO Equity on 2020-12 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs