Microsoft Power Platform Consultant – L3 Support - Mid-level

Runtalent

Support Technician providing L3 support for Microsoft Copilot Studio. Involved in troubleshooting, root cause analysis, and collaboration on process improvements.

Posted 7/17/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft Copilot Studio and Microsoft Power Platform, with a strong focus on incident management, root cause analysis, and application lifecycle management. Proven ability to drive continuous improvement and maintain technical documentation while collaborating with multidisciplinary teams.

Highest-signal resume keywords

Microsoft Copilot Studio SupportMicrosoft Power Platform ExpertiseIncident ManagementRoot Cause AnalysisApplication Lifecycle Management (ALM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause Analysis (RCA)Troubleshooting APIsPower Automate (Cloud Flows)Custom ConnectorsSharePoint OnlineMicrosoft 365Power Platform AdministrationService Request HandlingIncident ManagementSolution Deployment

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

Microsoft Entra IDMulti-Factor Authentication (MFA)Role-Based Access Control (RBAC)

Industry Keywords

Technical SupportService ContinuityKnowledge Base ManagementStandard Operating Procedures (SOPs)Continuous Improvement

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Act as Level 3 (L3) technical support for solutions developed in Microsoft Copilot Studio
Handle critical incidents, service requests, and escalated tickets
Perform root cause analysis (RCA) and implement permanent fixes
Diagnose and resolve complex issues related to Microsoft Power Platform
Drive continuous improvement of AI solutions, ensuring stability and performance
Support solution deployments and ALM (Application Lifecycle Management) processes
Create and maintain technical documentation, runbooks, standard operating procedures (SOPs), and knowledge base articles
Collaborate with multidisciplinary teams to ensure service continuity

Requirements

What you’ll need

Minimum of 2 years of hands-on experience developing, configuring, and supporting solutions using Microsoft Copilot Studio
2–4 years of experience with Microsoft Power Platform, including Power Automate (Cloud Flows), Connectors, Expressions, Connection References, and troubleshooting
Experience in Level 3 (L3) or Advanced Application Support, including incident management, handling service requests, production escalations, and root cause analysis
Knowledge of Power Platform administration, solution deployment, and ALM environment management
Experience troubleshooting APIs, integrations, custom connectors, SharePoint Online, Microsoft 365, and authentication issues
Familiarity with Microsoft Entra ID (Azure Active Directory), MFA (Multi-Factor Authentication), role-based access control (RBAC), and support group management

Benefits

Comp & perks

Remote work
Professional development opportunities
Level 3 (L3) support role