Runtalent

Application Readiness Risk Reviewer – Mid-level

Runtalent

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNowSplunk

About the role

  • Review tickets for inconsistencies prior to ERV calls
  • Validate ticket information in the Activities tab, also known as the validation block
  • Schedule ERV calls
  • Work together with the Risk Manager to understand questionable items and the appropriate approach for ticket reviews
  • Research previous tickets, including upstream and downstream relationships, as well as tickets from other firms and their outcomes; discuss any inconsistencies with the Risk Manager
  • Maintain and monitor a dashboard with the status of tickets under your responsibility
  • Monitor the Activities tab for client communications
  • Review and address pending items and responses in a timely manner, in accordance with defined SLOs
  • Participate in team meetings and ideation exercises
  • Communicate effectively with senior leaders and stakeholders
  • Review CRS- and SRT-related tasks and update record documentation as necessary
  • Track ticket progress during the Issue Management stage and manage coordination with supporting NIS teams, such as: Global Workspace Microsoft 365 (M365), Third Party Risk Management, Splunk, Business Continuity, Mobile Application Management, and BISO/CISO teams

Requirements

  • Experience in customer service with a focus on delivering an exceptional experience
  • Experience in organization and time management to support multiple simultaneous reviews
  • Self-awareness
  • Fast learner with the ability to apply training and guidance in practice
  • Experience asking probing questions to deepen understanding of processes, the business, and solutions
  • Knowledge of Information Security Policies, the Application Readiness Standard, and applicable support standards
  • Understanding of the purpose of the Application Readiness process
  • Ability to interact with clients to ensure they clearly understand what actions need to be taken
  • Ability to assess whether a control is “met” or “not met” (objective evaluation)
  • Skill in reviewing documentation analytically and evaluating control compliance based on the information and evidence provided
  • Ability to evaluate complex data and determine if it can be used to support ongoing reviews
  • Ability to extract facts and evidence related to controls from different types of submitted documentation and diagrams
  • Interface with clients to: clarify questions, request responses for pending items, provide guidance on next steps, and schedule meetings
  • Interface with AR Risk Managers and AppSec Architects to: provide status, flag alerts and concerns related to Information Security risks, and document all activities in the Application Readiness ticket in ServiceNow (SNow)
Benefits
  • Remote work 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ticket reviewdocumentation evaluationcontrol compliance assessmentdata analysisInformation Security PoliciesApplication Readiness StandardServiceNow
Soft skills
customer serviceorganizationtime managementself-awarenessfast learnereffective communicationanalytical thinkingproblem-solving