Customer Support

• Provide prompt and professional live chat support to customers.
• Resolve customer inquiries, issues, and requests with accuracy and empathy.
• Maintain high customer satisfaction through effective communication and problem-solving.
• Collaborate with internal teams to escalate and resolve complex issues.
• Contribute to continuous improvement of support processes and knowledge base.
• Identify customer needs and provide appropriate solutions or escalate when necessary.
• Document interactions accurately and update customer records.
• Manage multiple chat conversations simultaneously while maintaining quality.
• Stay informed about product updates, policies, and procedures to assist customers effectively.
• Work collaboratively with team members and other departments to ensure seamless customer service.
• Meet or exceed individual and team performance goals related to response time, resolution rate, and customer satisfaction.

Live Chat Support Agent

Customer Support Representative

Legal Support Specialist

Customer Experience Manager – Business Banking

Digital Strategy Lead – Customer Experience, Digital & Media Strategy