Senior Product Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
Job Level
Mid-LevelSenior
About the role
- Execute systematic testing protocols on an hourly and daily basis across all product touchpoints (Daily Quality Operations).
- Own the customer support ticket backlog: analyze patterns, categorize issues, and feed insights back to the product team for resolution.
- Track, prioritize, and manage bug backlogs from discovery to resolution (Bug Lifecycle Management).
- Execute comprehensive testing across web, mobile, and API endpoints (Multi-Platform Testing).
- Perform pixel-perfect visual testing to catch alignment issues, design inconsistencies, and component failures (UI/UX Quality Control).
- Monitor live product performance and escalate critical issues within minutes (Real-Time Production Monitoring).
- Validate Mixpanel events, tracking accuracy, and data integrity across product analytics (Data Quality Assurance).
- Collaborate directly with Product Owner, Dev, and Data teams; provide immediate feedback and quality gates (Cross-Team Collaboration).
- Execute end-to-end user journey testing across product funnels (Customer Journey Testing).
- Create comprehensive test cases and testing procedures for new features (Test Case Development).
- Maintain detailed test documentation and provide twice-daily quality reports to the Product Director (Documentation & Reporting).
- Analyze competitor products to identify quality standards to exceed (Competitive Quality Benchmarking).
- Report directly to the Product Director and own every bug, test case, and quality gate.
Requirements
- 3+ years of hands-on QA experience in fast-paced product environments, preferably in tech startups or scale-ups.
- Active AI user.
- Customer Support Integration Experience — Proven track record of analyzing support tickets and translating customer issues into actionable QA processes.
- Multi-Platform Testing Expertise — Strong experience testing web applications, mobile apps, and API integrations.
- Pixel-Perfect Vision — Exceptional eye for detail, capable of spotting micro-UI inconsistencies and design flaws instantly.
- High-Pressure Performance — Thrives under pressure, maintains quality standards even during rapid release cycles.
- Communication Excellence — Clear, concise reporting skills with ability to escalate critical issues immediately.
- Proactive Mindset — Self-starter who anticipates quality issues before they impact customers.
- English Fluency — Strong written and verbal communication skills.
- Applicants must be located within approximately ±4 hours of CET to ensure optimal collaboration.
