Ruby Labs

AI Automation Engineer

Ruby Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇩 Moldova

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Job Level

JuniorMid-Level

About the role

  • Review real user transcripts to identify knowledge gaps and failure points.
  • Continuously expand and update our internal knowledge base.
  • Improve intent detection, routing logic, and fallback responses.
  • Build new automated solutions for top issues (billing, subscriptions, account access, delays in astrologer replies, etc.).
  • Collaborate with Product & Support teams to boost resolution rates and reduce human escalations.
  • Ensure consistency, accuracy, and compliance across all AI automation flows.
  • Build data pipelines aggregating quiz responses, purchases, astrology data, and reports.
  • Structure and serve this data to the AI for highly personalized conversations.
  • Implement and optimize short- and long-term memory systems.
  • Create conversation starters, weekly horoscope flows, and personalized follow-ups.
  • Work with the Product Manager to ensure conversations feel natural, human-like, and astrologically grounded.
  • Continuously analyze conversation quality and refine prompts, rules, and safeguards.
  • Build tailored, context-aware AI chat modules for each user’s report.
  • Train the AI to interpret maps, planetary lines, and relocation meanings.

Requirements

  • 2+ years in automation engineering, AI engineering, or conversational AI development.
  • Strong experience with prompt engineering, conversational flows, and LLM-based systems.
  • Skilled in low-code or workflow automation tools (e.g., n8n, Zapier, Make).
  • Proven ability to integrate APIs and build stable data pipelines.
  • Experience designing intelligent automations for support, personalization, or content generation.
  • Strong understanding of conversational UX, intent systems, memory, and rule-based logic.
  • Experience working cross-functionally with product, support, and creative teams.
  • Familiarity or interest in astrology is a plus — willingness to learn is essential.
  • Autonomous, fast-moving, and comfortable building MVPs that scale.
Benefits
  • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
  • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
  • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
  • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
  • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automation engineeringAI engineeringconversational AI developmentprompt engineeringconversational flowsLLM-based systemsAPI integrationdata pipelinesintelligent automationsconversational UX
Soft skills
collaborationautonomyfast-movingadaptabilityproblem-solvingcommunicationcreativityattention to detailanalytical thinkingwillingness to learn