QA Automation Engineer

• Review real user transcripts to identify knowledge gaps and failure points.
• Continuously expand and update our internal knowledge base.
• Improve intent detection, routing logic, and fallback responses.
• Build new automated solutions for top issues (billing, subscriptions, account access, delays in astrologer replies, etc.).
• Collaborate with Product & Support teams to boost resolution rates and reduce human escalations.
• Ensure consistency, accuracy, and compliance across all AI automation flows.
• Build data pipelines aggregating quiz responses, purchases, astrology data, and reports.
• Structure and serve this data to the AI for highly personalized conversations.
• Implement and optimize short- and long-term memory systems.
• Create conversation starters, weekly horoscope flows, and personalized follow-ups.
• Work with the Product Manager to ensure conversations feel natural, human-like, and astrologically grounded.
• Continuously analyze conversation quality and refine prompts, rules, and safeguards.
• Build tailored, context-aware AI chat modules for each user’s report.
• Train the AI to interpret maps, planetary lines, and relocation meanings.

AI Automation Engineer

GTM Automation Engineer, Outbound Marketing