Management Consulting Supervisor – Front Office Transformation

RSM US LLP

Consultant leading front office transformation projects for clients, focusing on improving sales, service, and customer experience functions. Responsible for client engagement, deliverables, and team management.

Posted 7/30/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $94,400 - $178,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading front office transformation projects, including process improvement and implementation readiness, while effectively facilitating client workshops and developing comprehensive deliverables. Possesses strong knowledge of CRM, revenue operations, and customer success strategies to drive business transformation initiatives.

Highest-signal resume keywords

Front Office TransformationProcess ImprovementCRM TransformationBusiness Case DevelopmentStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Current-State AssessmentFuture-State DesignProcess MappingOperating Model RecommendationsRoadmap DevelopmentBusiness TransformationRevenue OperationsCustomer Lifecycle ManagementSales EnablementService Operations

Soft Skills

FacilitationClient EngagementCommunicationCollaborationProblem Solving

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

ConsultingOperations ImprovementCommercial StrategyCustomer SuccessSalesMarketing

About the role

Key responsibilities & impact

Lead workstreams within front office transformation projects, including current-state assessment, future-state design, process improvement, and implementation readiness.
Facilitate client workshops, stakeholder interviews, and working sessions to gather requirements, validate findings, and align on recommended solutions.
Develop client-ready deliverables, including process maps, operating model recommendations, roadmaps, business cases, status updates, and executive summaries.
Support transformation initiatives across areas such as lead-to-cash, CRM transformation, revenue operations, customer lifecycle management, sales enablement, customer success, and service operations.

Requirements

What you’ll need

5+ years of consulting, business transformation, operations improvement, revenue operations, commercial strategy, CRM, customer success, or related front office experience.
Strong understanding of front office business functions such as sales, marketing, customer success, service, revenue operations, and commercial operations.
Bachelor’s degree in business, management, technology, operations, or a related field.
Ability to travel up to 50% of the time.

Benefits

Comp & perks

Flexibility in your schedule
Competitive benefits and compensation package
Health insurance
Professional development opportunities