ServiceNow Strategic Portfolio Management Consultant

RSM US LLP

ServiceNow Consultant driving portfolio management strategy and implementation for clients in various industries. Collaborating with teams to enhance ServiceNow SPM solution delivery and governance.

Posted 4/25/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 $86,500 - $138,500 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
Drive stakeholder adoption of standardized demand, project, and resource management processes
Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments

Requirements

What you’ll need

5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
Strong understanding of portfolio management, project delivery lifecycles, and resource planning
Proven experience with project governance, demand prioritization, and portfolio reporting
Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management.

Benefits

Comp & perks

Flexible work arrangements
Competitive benefits and compensation package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowDemand ManagementProject Portfolio ManagementResource ManagementAgile Developmentproject governancefinancial trackingbudgetingforecastingprocess mapping

Soft Skills

stakeholder managementstrategic advisingcollaborationcommunicationleadershipanalytical skillsproblem-solvingprioritizationadaptabilityclient-facing experience

Certifications

ServiceNow Administrator Certification