IT Services General Support Engineer
RSM US LLP
full-time
Posted on:
Location Type: Hybrid
Location: Des Moines • Colorado, Iowa, Kansas, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $69,800 - $132,000 per year
Job Level
Mid-LevelSenior
Tech Stack
DNSITSMVMware
About the role
- Provide superior support for client technology environments
- Capturing client requirements
- Infrastructure operations and management
- Adopting and learning new technologies
- Performing Enterprise Administration and Engineering tasks
- Troubleshooting business application issues
Requirements
- Degree or Certification in IT related field
- 4-7 years of experience with Windows 10/11, Windows Server, virtualization, server management, storage, and general networking
- Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, Print Management, and other common Windows server functions
- Proven experience with Office 365 user, mailbox, and policy administration
- Proven experience in email flow troubleshooting including spam filtering, quarantine, public DNS records and other related services
- Comfortable with Microsoft On-Prem Exchange management
- Proven experience with VMWare VCenter, ESXi, and Microsoft Hyper-V
- Familiar with network concepts and troubleshooting
- Experience in large, complex environments with multiple locations
- Familiar with standard IT practices and policies
- Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
- Eagerness to contribute
Benefits
- flexibility in your schedule
- empowering you to balance life’s demands
- eligibility for a discretionary bonus based on firm and individual performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 10Windows 11Windows Servervirtualizationserver managementstoragenetworkingActive DirectoryGroup PolicyOffice 365
Soft skills
client supportrequirement capturingtroubleshootinglearning new technologiesengineering taskseagerness to contribute
Certifications
Degree in ITCertification in IT