Operations

• Provide strategic oversight and leadership for global infrastructure initiatives within Talent Operations
• Lead and manage a team of people managers/supervisors overseeing day-to-day execution of centralized, repeatable talent processes for the assigned focus area
• Set strategic priorities and roadmaps to guide operational execution and continuous improvement
• Design, implement, and optimize global business processes, leveraging technology to drive efficiency and consistency
• Maintain a culture of operational excellence, identifying and addressing inefficiencies, and centralizing processes where possible
• Collaborate closely with Centers of Excellence (COEs) and other stakeholders to ensure alignment, facilitate knowledge transfer, and delineate clear delegation of work
• Oversee documentation and training of business processes to drive knowledge transfer and support stakeholders
• Formulate and communicate project plans for new talent programming and operational process rollouts, including training, documentation, and change management
• Ensure infrastructure and team structure can scale and adjust to business needs, with appropriate budget oversight and accountability
• Act as a point of escalation for complex problems and ensure high-quality, client-focused service delivery
• Track and report on operating results to ensure progress toward strategic, operational, and compliance goals
• Proactively collaborate with the HRIS team to ensure systematic business processes are designed to optimize global operational excellence while being scalable for future growth
• Foster a culture of curiosity and experimentation, encouraging the team to explore new technologies, methodologies, and approaches to improve talent operations
• Identify, assess, and implement emerging technologies—including AI and automation—to streamline workflows, enhance service delivery, and enable scalable solutions across the organization

Talent Operations Director – Infrastructure, Operational Excellence

Learning Operations Professional

Global Operations Manager

Contracts and Operations Manager