Senior Client Service Specialist
RSM US LLP
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Florida, Illinois, Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $54,000 - $86,900 per year
Job Level
Senior
About the role
- Provide a high level of administrative support to client engagement teams including providing input on planning and engagement management
- Identify and compile documents needed and follow-up on open items
- Maintain engagement task lists and ensure items are completed in a timely and efficient manner
- Execute client communications created by engagement leader and participate in key client meetings where appropriate
- Identify issues and begin to identify corrective action(s) and bring to leaders to ensure projects are delivered on time and within budget and scope
- Actively leverage other Client Service or other Enterprise Support Services (ESS) resources when needed
- Execute standardized processes and improvements within the engagement management process to ensure consistent and efficient services are provided
- Serve as point of contact for RSM teams to deliver consistent and positive client experiences
- Act as liaison between various teams.
Requirements
- Associates degree or equivalent experience in related field
- Strong communication skills both written and verbal
- Strong understanding of technical/procedural requirements for line of business engagement process based on knowledge and experience
- 3-5 years’ relevant experience in a related field or area
- Demonstrated experience managing multiple projects of low to moderate risk
- Ability to supervise, direct, and review the results of programs, projects, or assignments
- Ability to manage at a macro level and identify when a refined approach is necessary.
Benefits
- flexibility in your schedule
- health insurance
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
administrative supportcommunication skillsproject managementsupervisionteam collaborationproblem-solvingtime managementclient engagementorganizational skillsattention to detail
Certifications
Associates degree