Perform gap analysis between current and desired states
Assess solution readiness and fit for the intended use
Lead solution onboarding, user setup, role assignment, and access verification/configuration
Support change management by promoting adoption, reinforcing messaging, and addressing user resistance
Test and troubleshoot technical issues to ensure solution stability
Support user acceptance testing (UAT) and validate readiness for rollout
Deliver user training, info sessions, and live demos
Act as the go-to contact for user questions, issues, feedback, and enhancement requests
Own, design, and facilitate digital and AI fluency initiatives to support upskilling and drive confident solution usage
Analyze usage data to generate adoption insights and recommend improvements
Report on tool usage, adoption trends, and ROI metrics
Collaborate with Solution Architects to resolve issues and prioritize feature requests
Work hands-on with citizen developers to guide solution development, promote best practices, request or secure necessary technology access, and educate them on tools and platforms
Monitor citizen developers' compliance with firm standards, security, and regulatory requirements
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
AI/ML coursework or certifications
Experience supporting or delivering digital technology solutions
Experience managing technology onboarding, user training, and support across the full solution lifecycle
Proven track record of working directly with end users, gathering feedback, and improving adoption
Hands-on experience with low-code/no-code platforms with pro-code highly desirable
Experience working with or supporting developers and internal product owners
Exposure to digital transformation, AI tools, or automation platforms
Experience facilitating training, demos, and enablement sessions for non-technical audiences
Familiarity with change management and addressing resistance
Ability to interpret usage metrics and generate adoption or ROI insights
Clear and confident communicator across all levels: technical, business, and executive.
Benefits
Flexibility in your schedule
Competitive benefits and compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.