AI Lead – Digital Transformation
RSM US LLP
full-time
Posted on:
Location Type: Hybrid
Location: San Diego • California, Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $85,100 - $161,700 per year
Job Level
Senior
About the role
- Perform gap analysis between current and desired states
- Assess solution readiness and fit for the intended use
- Lead solution onboarding, user setup, role assignment, and access verification/configuration
- Support change management by promoting adoption, reinforcing messaging, and addressing user resistance
- Test and troubleshoot technical issues to ensure solution stability
- Support user acceptance testing (UAT) and validate readiness for rollout
- Deliver user training, info sessions, and live demos
- Act as the go-to contact for user questions, issues, feedback, and enhancement requests
- Own, design, and facilitate digital and AI fluency initiatives to support upskilling and drive confident solution usage
- Analyze usage data to generate adoption insights and recommend improvements
- Report on tool usage, adoption trends, and ROI metrics
- Collaborate with Solution Architects to resolve issues and prioritize feature requests
- Work hands-on with citizen developers to guide solution development, promote best practices, request or secure necessary technology access, and educate them on tools and platforms
- Monitor citizen developers' compliance with firm standards, security, and regulatory requirements
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- AI/ML coursework or certifications
- Experience supporting or delivering digital technology solutions
- Experience managing technology onboarding, user training, and support across the full solution lifecycle
- Proven track record of working directly with end users, gathering feedback, and improving adoption
- Hands-on experience with low-code/no-code platforms with pro-code highly desirable
- Experience working with or supporting developers and internal product owners
- Exposure to digital transformation, AI tools, or automation platforms
- Experience facilitating training, demos, and enablement sessions for non-technical audiences
- Familiarity with change management and addressing resistance
- Ability to interpret usage metrics and generate adoption or ROI insights
- Clear and confident communicator across all levels: technical, business, and executive.
Benefits
- Flexibility in your schedule
- Competitive benefits and compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
gap analysissolution onboardinguser acceptance testingdigital technology solutionslow-code platformsno-code platformsAI toolsautomation platformsusage metrics analysisROI insights
Soft skills
change managementuser trainingcommunicationproblem-solvingcollaborationfeedback gatheringadoption promotionuser supportfacilitationupskilling
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in EngineeringAI/ML courseworkAI/ML certifications