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Royal Prince Alfred Yacht Club

Neighbourhood Services Manager

Royal Prince Alfred Yacht Club

Neighbourhood Housing Manager overseeing housing services and team management within Camden. Driving positive change and enhancing service delivery through operational oversight and relationship building.

Posted 7/13/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £50,537 - £57,583 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing housing and customer-facing services while fostering strong relationships with residents and stakeholders. Proven ability to balance operational priorities with a commitment to exceptional customer service and team motivation.

Highest-signal resume keywords
Housing ManagementTeam LeadershipDecision-MakingRisk ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational ManagementPerformance Data AnalysisService Delivery Enhancement
Soft Skills
Relationship BuildingTeam MotivationConflict Resolution
Industry Keywords
Neighbourhood ServicesCustomer-Facing ServicesStakeholder Engagement

About the role

Key responsibilities & impact
  • Oversee and optimise the day-to-day operations within a defined area
  • Manage Neighbourhood Housing Officers providing housing management services
  • Act as a role model for team behaviours and embed a culture of respect
  • Use insight and performance data to enhance service delivery

Requirements

What you’ll need
  • Experience of managing housing, neighbourhood or customer-facing services
  • Proven ability to build strong relationships with residents, partners and stakeholders
  • Ability to balance operational priorities with a commitment to customer service
  • Strong decision-making and risk management skills
  • Confidence in motivating and supporting a team

Benefits

Comp & perks
  • 27 days annual leave (+ bank holidays!)
  • Flexible working
  • Family leave
  • Loan schemes
  • Access to incredible staff networks
  • Pension scheme