Rox Partner

Senior Solutions Architect – ServiceNow

Rox Partner

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Senior

Tech Stack

SDLCServiceNow

About the role

  • Design and define technical solutions that align business requirements with ServiceNow platform standard capabilities, maximizing value and minimizing unnecessary customizations.
  • Lead the design and evolution of ServiceNow solution architecture, ensuring scalability, governance, and adherence to best practices.
  • Manage and actively contribute to product roadmaps, supporting the definition of go-to-market strategies for new features and offerings.
  • Collaborate with global, cross-functional teams to translate business requirements into user stories, technical specifications, and solution architectures.
  • Act as a Subject Matter Expert (SME) in one or more ServiceNow products, sharing technical and functional knowledge with teams and stakeholders.
  • Provide technical guidance to development teams, ensuring alignment with platform standard usage and development best practices.
  • Support internal clients in solution definition, ensuring compliance with PwC global standards and platform capabilities.
  • Resolve complex architecture and integration issues, strengthening trust and relationships with stakeholders.
  • Stay continuously up to date on new features, releases, and trends in the ServiceNow platform.

Requirements

  • Advanced English (frequent communication with global stakeholders).
  • Proven experience as a ServiceNow Solutions Architect, ServiceNow Technical Architect, or Senior ServiceNow Implementer.
  • Strong experience in architecture, development, and implementation of ServiceNow solutions.
  • Solid technical background in ServiceNow development.
  • Comprehensive, advanced knowledge of the ServiceNow platform (not limited to just one or two modules).
  • Proficiency with the Common Service Data Model (CSDM).
  • Experience with the software development lifecycle (SDLC).
  • Background in agile environments and continuous delivery of solutions.
  • Ability to operate in dynamic environments and manage multiple priorities simultaneously.
  • Excellent communication, presentation, and stakeholder management skills.
  • Relevant ServiceNow certifications and training.
  • Desired: Relevant ServiceNow certifications and training.
  • ServiceNow Certified Technical Architect (CTA) certification.
  • Experience in business process design and optimization.
  • Experience with process automation and operational productivity improvement initiatives.
  • Knowledge of compliance standards, governance, and risk management frameworks.
  • Experience managing operations aligned with organizational strategy.
  • Analytical skills to identify trends and validate business results.
Benefits
  • CLT employment contract (Brazilian standard employment regime).
  • Remote work – Monday to Friday (9:00 AM to 6:00 PM).
  • Meal Voucher (VR) – iFood card credit for meals/food totaling R$660.00 per month.
  • Medical plan (Unimed - apartment coverage) — Optional: Rox Partner subsidizes 50% of the holders' monthly fee + Dental plan included.
  • Birthday – Rox gives you a gift voucher and a day off to enjoy your special day.
  • Training – Full access via RoxSchool, Alura, Pluralsight, and O’Reilly for books and talks.
  • Certifications – Certification reimbursement up to R$300.00 (TECHNOLOGY) + a R$300.00 bonus per certification achieved from these providers.
  • Psychologist Support – Two psychotherapy sessions covered monthly by ROX with partner psychologists.
  • Feedz Partnership – Gamified platform to improve communication, track sentiment, engagement, feedback, IDP and performance.
  • WellHub (Gympass) – Partnership with gyms and health & wellness apps.
  • SESC partnership.
  • We provide the work equipment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowServiceNow Solutions ArchitectServiceNow Technical ArchitectServiceNow ImplementerCommon Service Data Model (CSDM)software development lifecycle (SDLC)process automationbusiness process designarchitecturedevelopment
Soft skills
communicationpresentationstakeholder managementability to manage multiple prioritiescollaborationtechnical guidanceanalytical skillsdynamic environment adaptabilitytrust buildinggovernance
Certifications
ServiceNow Certified Technical Architect (CTA)