Rox Partner

Senior Project Manager – ServiceNow

Rox Partner

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Salary

💰 R$15,000 per month

Job Level

Senior

Tech Stack

ITSMSDLCServiceNow

About the role

  • Define and execute the product strategy and roadmap for SACM (Service Asset and Configuration Management) solutions.
  • Elicit, analyze and prioritize product requirements from internal stakeholders, clients and business areas.
  • Translate business needs into user stories, epics and technical specifications, in collaboration with development and architecture teams.
  • Lead the full product lifecycle, from conception, discovery and delivery to launch and continuous evolution.
  • Act as the technical and functional point of reference for the ServiceNow platform, especially modules related to SACM.
  • Ensure solutions align with ITSM and ITIL best practices and configuration governance.
  • Monitor product performance, usage, adoption and user feedback metrics, driving continuous improvements.
  • Support and guide the development team throughout the delivery process, ensuring quality, adherence to the product vision and deadlines.
  • Support service maturity initiatives, platform adoption, user onboarding and process improvements.
  • Work collaboratively with global teams and external partners, ensuring integration and standardization of solutions.
  • Deliver executive presentations communicating status, results, risks and value delivered to leadership.
  • Ensure compliance with corporate technology standards, practices and processes.
  • Identify opportunities for innovation, service optimization and improvement of the customer experience.

Requirements

  • Advanced English (frequent communication with global stakeholders).
  • Proven experience as a Product Manager, with strong ServiceNow expertise.
  • Solid knowledge of Service Asset and Configuration Management (SACM) modules.
  • Experience with Configuration Management (CMDB).
  • Experience with Common Service Data Model (CSDM).
  • Solid knowledge of Service Portfolio Management.
  • Experience with IT Asset Management (ITAM) / Hardware Asset Management (HAM).
  • Experience with agile methodologies (Scrum, Kanban).
  • Knowledge of the Software Development Life Cycle (SDLC).
  • Strong analytical skills, decision-making capabilities and problem-solving.
  • Excellent communication skills to engage with technical and non-technical audiences.
  • Experience in dynamic environments with multiple priorities and stakeholders.
  • Desired: Experience in ServiceNow implementations and upgrades.
  • Experience in large corporate environments and distributed global teams.
  • Experience with IT service management (ITSM) and ITIL practices.
  • Ability to conduct negotiations and resolve conflicts constructively.
  • Experience with metrics analysis, KPIs and indicators of service adoption and performance.
  • Experience with analytical tools for evaluating performance and customer experience.
Benefits
  • CLT employment contract.
  • Remote work – Monday to Friday (09:00 to 18:00).
  • Meal allowance (VR) – iFood card credit for meals/food in the amount of R$ 660.00 per month.
  • Unimed Medical Plan (private room) — Optional: Rox Partner subsidizes 50% of the monthly fee for primary members; Dental plan included.
  • Birthday – Rox gifts you a present card and a day off so you can enjoy your day.
  • Courses – Full access via RoxSchool, Alura, Pluralsight and O’Reilly (books and talks).
  • Certifications – Reimbursement of up to R$ 300.00 for technology certifications + R$ 300.00 bonus per certification obtained from these brands.
  • Psychological support – Two psychotherapy sessions covered monthly by ROX with partner psychologists.
  • Feedz partnership – A gamified platform to improve communication and track sentiment, engagement, feedback, IDP (PDI) and performance.
  • WellHub (Gympass) – Partnership with gyms and health and wellness apps.
  • Partnership with SESC.
  • We provide work equipment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowService Asset and Configuration Management (SACM)Configuration Management Database (CMDB)Common Service Data Model (CSDM)Service Portfolio ManagementIT Asset Management (ITAM)Hardware Asset Management (HAM)agile methodologiesSoftware Development Life Cycle (SDLC)metrics analysis
Soft skills
analytical skillsdecision-makingproblem-solvingcommunication skillsnegotiationconflict resolutioncollaborationadaptabilityleadershipstakeholder engagement