Maintenance Project Coordinator – Temp

Roofstock

Maintenance Project Coordinator at Roofstock overseeing turnover maintenance processes and vendor coordination. Ensuring timely service requests resolution and exceptional customer service delivery.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Manage assigned turnover service requests from end-to-end (including creating a scope of work, and securing owner approval) to ensure issues are resolved promptly, ensuring all needed information is received (status updates, photos, estimates, invoices), communicating with vendors and internal teams, and assigning technicians to address requests.
Provide exceptional customer service at all times by attending to turnover service requests, vendor service calls, and messages within SLA guidelines and in compliance with company policy and practices.
Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, vendor communications, resident damages, and any other needed information.
Ensure non-covered items are completed by the resident or billed back to the resident.
Coordinate inter-departmentally in order to receive necessary approvals for turnover service requests and provide updates and serve as a resource for Property Management teams.
Additional tasks as assigned.

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and experience is preferred.
Previous property management, vendor management and/or utility management experience preferred.
Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred.
Meticulous attention to detail and organization skills.
Strong customer service, written and verbal communication, organizational and interpersonal skills required.
Ability to meet timelines and adjust expectations preemptively.
Positive, can-do attitude with a commitment to excellence and achieving goals.
Ability to deal effectively with a diversity of individuals.
Can effectively work independently and as a member of various teams and committees.

Benefits

Comp & perks

Must be authorized to work in the U.S.
Background investigation required as a condition of employment
Equal opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property managementvendor managementutility managementrecord keepingscope of work creationissue resolutionstatus updatesinvoice managementcustomer service

Soft Skills

attention to detailorganizational skillswritten communicationverbal communicationinterpersonal skillsability to meet timelinespositive attitudecommitment to excellenceteamworkindependence

Certifications

Bachelor’s degree