VDI Administrator

ROK Technologies, LLC

VDI Administrator providing technical support for clients in virtual desktop environments and cloud infrastructure. Focusing on Citrix, Azure, and AWS solutions within GIS-driven setups.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCitrixCloudDNSFirewalls

About the role

Key responsibilities & impact

Own the First Response
Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation
Deliver fast, clear, and confident communication with both technical and non-technical users
Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service
Solve Real Problems in Cloud Environments
Troubleshoot issues across: Citrix Virtual Apps & Desktops, Azure Virtual Desktop (AVD), AWS WorkSpaces
Diagnose and resolve: User access and authentication issues, Performance degradation and latency, Connectivity, VPN, and session issues, Profile-related problems
Support both ROK-managed and client-managed environments
Support GIS in the Cloud
Assist users working in Esri ArcGIS environments hosted in cloud platforms
Troubleshoot issues tied to: GIS application performance, Data access and publishing, Integration with virtual desktop platforms
Partner with ROK’s specialized GIS and Enterprise teams for deeper issues
Keep Systems Running Smoothly
Monitor alerts and proactively respond to incidents across AWS and Azure
Support user provisioning, permissions, and environment configuration
Perform administrative tasks across: Active Directory / EntraID, Domain Services maintenance, Cloud infrastructure (compute, storage, networking basics)
Document, Improve, Repeat
Document issues and resolutions with clarity and consistency
Contribute to ROK’s internal knowledge base and runbooks
Identify patterns and recommend automation or process improvements
Collaborate with Experts
Escalate complex issues with strong documentation
Work cross-functionally with: Cloud Engineering, Database Team, Enterprise GIS Team
Participate in on-call rotation as part of a team-first support model

Requirements

What you’ll need

4+ years in a technical support, help desk, or MSP environment
Hands-on experience with one or more: Citrix Virtual Desktop, Azure Virtual Desktop (AVD), AWS WorkSpaces
Strong understanding of: Windows environments, Basic networking (DNS, VPNs, firewalls), Cloud fundamentals (AWS and/or Azure)
Experience using ticketing systems and working within SLAs
A natural ability to troubleshoot, communicate, and stay organized under pressure
Bonus Points: Experience with Esri ArcGIS (Enterprise or Desktop), Familiarity with: Active Directory / EntraID, Remote Desktop Services (RDS), PowerShell or scripting, MSP experience (huge plus at ROK)

Benefits

Comp & perks

Opportunities to specialize in GIS, Cloud Engineering, or DevOps
Gain exposure to enterprise-level cloud environments
Work at the intersection of GIS + Cloud + Managed Services
Part of a high-growth, high-energy team
Culture that values people, performance, and progress

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinguser access issuesauthentication issuesperformance degradationlatencyconnectivityVPNsession issuesGIS application performancedata access

Soft Skills

communicationorganizationproblem-solvingcollaborationdocumentation