ROK Technologies, LLC

VDI Administrator

ROK Technologies, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSAzureCitrixCloudDNSFirewalls

About the role

  • Own the First Response
  • Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation
  • Deliver fast, clear, and confident communication with both technical and non-technical users
  • Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service
  • Solve Real Problems in Cloud Environments
  • Troubleshoot issues across: Citrix Virtual Apps & Desktops, Azure Virtual Desktop (AVD), AWS WorkSpaces
  • Diagnose and resolve: User access and authentication issues, Performance degradation and latency, Connectivity, VPN, and session issues, Profile-related problems
  • Support both ROK-managed and client-managed environments
  • Support GIS in the Cloud
  • Assist users working in Esri ArcGIS environments hosted in cloud platforms
  • Troubleshoot issues tied to: GIS application performance, Data access and publishing, Integration with virtual desktop platforms
  • Partner with ROK’s specialized GIS and Enterprise teams for deeper issues
  • Keep Systems Running Smoothly
  • Monitor alerts and proactively respond to incidents across AWS and Azure
  • Support user provisioning, permissions, and environment configuration
  • Perform administrative tasks across: Active Directory / EntraID, Domain Services maintenance, Cloud infrastructure (compute, storage, networking basics)
  • Document, Improve, Repeat
  • Document issues and resolutions with clarity and consistency
  • Contribute to ROK’s internal knowledge base and runbooks
  • Identify patterns and recommend automation or process improvements
  • Collaborate with Experts
  • Escalate complex issues with strong documentation
  • Work cross-functionally with: Cloud Engineering, Database Team, Enterprise GIS Team
  • Participate in on-call rotation as part of a team-first support model

Requirements

  • 4+ years in a technical support, help desk, or MSP environment
  • Hands-on experience with one or more: Citrix Virtual Desktop, Azure Virtual Desktop (AVD), AWS WorkSpaces
  • Strong understanding of: Windows environments, Basic networking (DNS, VPNs, firewalls), Cloud fundamentals (AWS and/or Azure)
  • Experience using ticketing systems and working within SLAs
  • A natural ability to troubleshoot, communicate, and stay organized under pressure
  • Bonus Points: Experience with Esri ArcGIS (Enterprise or Desktop), Familiarity with: Active Directory / EntraID, Remote Desktop Services (RDS), PowerShell or scripting, MSP experience (huge plus at ROK)
Benefits
  • Opportunities to specialize in GIS, Cloud Engineering, or DevOps
  • Gain exposure to enterprise-level cloud environments
  • Work at the intersection of GIS + Cloud + Managed Services
  • Part of a high-growth, high-energy team
  • Culture that values people, performance, and progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinguser access issuesauthentication issuesperformance degradationlatencyconnectivityVPNsession issuesGIS application performancedata access
Soft Skills
communicationorganizationproblem-solvingcollaborationdocumentation