Optician, Patient Care Coordinator

Rocky Mountain University of Health Professions

Optician/Patient Care Coordinator providing services at RMU's optometry practice in Salt Lake City. Responsible for patient interactions, optical dispensing, and clinic operations.

Posted 7/28/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJunior💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optical dispensing, patient education, and insurance verification while providing exceptional customer service in a bilingual healthcare environment. Proficient in managing patient records, scheduling, and inventory management to enhance operational efficiency.

Highest-signal resume keywords

Optical DispensingPatient EducationInsurance VerificationBilingual CommunicationInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Optical MeasurementsFrame FittingContact Lens ServicesPatient Record ManagementScheduling SystemsBilling and Claims ProcessingEyewear SalesPretesting SupportOperational Metrics TrackingHIPAA Compliance

Soft Skills

Customer ServiceCommunicationProblem SolvingTeam CollaborationPatient Outreach

Industry Keywords

OptometryOphthalmologyVision CarePatient-Centered ExperienceHealthcare Environment

About the role

Key responsibilities & impact

Deliver exceptional customer service and create a welcoming, patient-centered experience.
Schedule, confirm, and coordinate patient appointments, follow-up visits, testing, and procedures.
Assist with patient outreach initiatives, recalls, referral tracking, and reactivation efforts.
Interpret and verify optical prescriptions.
Guide patients in selecting frames, lenses, contact lenses, and related optical products based on their vision needs, lifestyle, and budget.
Educate patients regarding product options, insurance benefits, lens enhancements, warranties, and treatment recommendations.
Perform optical measurements, frame fittings, adjustments, repairs, and troubleshooting.
Provide contact lens insertion, removal, and care training.
Support providers through pretesting and patient care preparation activities.
Verify insurance eligibility, benefits, and authorizations.
Collect patient payments and maintain accurate demographic, insurance, and financial information.
Process, track, and manage eyewear and contact lens orders from placement through delivery.
Coordinate with laboratories, vendors, and manufacturers regarding orders, remakes, warranties, and repairs.
Monitor inventory levels and maintain accurate records for frames, lenses, contact lenses, and related supplies.
Track key operational metrics and identify opportunities for process improvement.
Maintain compliance with HIPAA, clinic policies, and professional standards.

Requirements

What you’ll need

High school diploma or GED required.
Minimum of one year of experience in an optical, optometry, ophthalmology, or vision care setting
Experience working with patient records, scheduling systems, and administrative processes.
Knowledge of optical dispensing, eyewear fitting, and contact lens services.
Demonstrated ability to provide patient service in both English and Spanish in a healthcare environment. (Predominantly Spanish-speaking patient population--approximately 70%)
Experience with insurance verification, billing, and claims processing. (Preferred)
Experience in medical office administration or optometry practice operations. (Preferred)
Knowledge of inventory management and optical sales. (Preferred)
Contact lens training and patient education experience. (Preferred)

Benefits

Comp & perks

Four weeks of paid holidays in addition to accrued paid time off
Comprehensive medical, dental, and vision coverage
Employer‑matched HSA and 401(k) with immediate vesting
Life and disability insurance
Tuition discounts, tuition reimbursement, and professional development funding
Mental health counseling and wellness resources
Financial wellness coaching and retirement planning support