RoadRunner

Service Operations Representative

RoadRunner

full-time

Posted on:

Location Type: Remote

Location: Alaska • Hawaii • United States

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Salary

💰 $21 - $24 per hour

About the role

  • As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation.
  • You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported.
  • This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.
  • If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.

Requirements

  • Bachelor’s Degree preferred
  • Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
  • Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
  • Strategic thinker with the ability to grasp the tactical details.
  • Strong verbal and written communication skills is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
  • Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
  • Ability to influence and collaborate at all levels and across all functions of the organization.
  • Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
  • Strong analytical and problem solving. Solid decision making in a timely manner.
Benefits
  • 3% bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Soft Skills
problem solvingdecision makingaccountabilitystrategic thinkingverbal communicationwritten communicationproject managementcollaborationflexibilityanalytical skills
Certifications
Bachelor’s Degree