Service Operations Representative

RoadRunner

Service Operations Representative ensuring seamless service for Mid-Market customers post-implementation. Addressing operational challenges and collaborating with various teams for enhanced customer experience.

Posted 4/15/2026full-timeRemote • Alaska, Hawaii, Kansas, Louisiana, Maine, Montana, Nevada, New Mexico, New York, North Dakota, South Dakota, Vermont, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation.
You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported.
This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.
If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.

Requirements

What you’ll need

Bachelor’s Degree preferred
Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
Strategic thinker with the ability to grasp the tactical details.
Strong verbal and written communication skills is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
Ability to influence and collaborate at all levels and across all functions of the organization.
Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
Strong analytical and problem solving. Solid decision making in a timely manner.

Benefits

Comp & perks

3% bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

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Applicant Tracking System Keywords

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Soft Skills

problem solvingdecision makingaccountabilitystrategic thinkingverbal communicationwritten communicationproject managementcollaborationflexibilityanalytical skills

Certifications

Bachelor’s Degree