Customer Support

• Communicate with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
• Provide world-class customer service by responding to and answering questions quickly and professionally
• Demonstrate an intimate knowledge of clients’ needs, empathy for customers’ situations, and knowledge of appropriate language
• Serve as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Rep

Customer Service Lead

Field Customer Care Specialist