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Customer Service Representative
Rise25: we help B2B companies to get ROI, referrals and clients using podcasts. Monitor and respond to client emails at lightning speed.
About the role
Key responsibilities & impact- Monitor and respond to client emails at lightning speed.
- Provide support to the Rise25 team.
- Answer and filter emails and manage incoming support tickets.
- Coordinate appointments via Google Calendar.
- Organize documents in Google Drive and create Google spreadsheets.
- Assist the episode production team as needed.
Requirements
What you’ll need- 3+ years experience in a customer service role, quality assurance, trainer or operations supervisor.
- Quick with communication via email and phone during US business hours.
- Have flawless written and verbal English.
- Loyal, dependable, detail-oriented, and friendly.
- Passionate about helping people.
- Must have reliable internet and internet backup.
Benefits
Comp & perks- Flexibility to work remotely from anywhere with a good internet connection.
- Monthly Book and Masterclass Club meetings for professional development.
- Monthly video team meetings for team bonding.
- New team member mentoring sessions with experienced team members.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationdetail-orienteddependablefriendlyloyalpassionate about helping people