Customer Marketing Manager
Rippleworks
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $168,000 per year
About the role
- Own the lifecycle communications for a venture's journey with Rippleworks; ensuring each stage of their journey is met with clarity, support, and meaningful engagement
- Optimize performance of venture communications campaigns by segmenting, testing, measuring, analyzing, and iterating on campaigns.
- Unlock impact through Rippleworks programs by owning multi-channel communication campaigns that raise awareness and accessibility to solutions that meet venture needs.
- Elevate venture voices by capturing and sharing their stories, achievements, and impact on social media platforms
- Collaborate with internal teams across Rippleworks on the best ways to communicate with ventures about Rippleworks programs and other forms of support
- Serve as an internal resource for messaging and content delivered in a singular Rippleworks voice
- Share learnings with internal teams in order to improve programs and deliver more value to ventures
Requirements
- 6-8 years of relevant experience in lifecycle marketing and customer engagement, where the focus is on strengthening existing customer relationships
- Has designed and delivered on an overall lifecycle marketing communications plan
- Proven ability to craft and deliver clear, engaging content across written and verbal formats, tailoring messaging for diverse audiences ranging from executives to external partners
- Proven track record of working collaboratively with internal stakeholders to align on a marketing communications strategy and deliver results in a fast-paced environment
- Prior responsibility analyzing qualitative and quantitative data and translating them into clear insights and recommendations
- Experience working in systems and tools for marketing, communications, and social media (e.g. Hubspot, LinkedIn)
- Demonstrated interest in social impact, including volunteer work.
Benefits
- Competitive Compensation & Benefits: Earn a salary of $168,000 with robust benefits, including medical, dental, vision, life, 401(k) + employer match, holidays, flexible PTO, wellness, and remote-work stipends. While Rippleworks has one global salary structure, the salary listed here reflects employees on US payroll. To keep total rewards equitable across countries, salaries may be adjusted if hiring in a country where employer-paid compulsory benefits are significantly more robust and costly than in the US.
- Global Engagement: Travel opportunities to connect with the social impact ecosystem and experience Rippleworks' impact firsthand. Extend work trips through our Study Abroad Program for regional exploration.
- Giving Back: Participate in our Community Grants program, awarding $50K to a nonprofit of your choice, plus a $2,500 charitable donation match for financial or volunteer contributions.
- Growth-Oriented Culture: Access professional coaching, a generous learning budget, and regular team learning events to support personal and professional development.
- Global Team: Join a diverse team that values varied backgrounds, experiences, and perspectives.
- Flexible Remote-First Environment: Enjoy flexible work hours, remote-first stipends, and meaningful virtual and in-person connections through Core Collaboration Weeks (2–3 times per year).
- Sabbatical Benefit: After five years, take four weeks off for rest, travel, or personal exploration to refresh and re energize.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
lifecycle marketingcustomer engagementcampaign optimizationcontent creationdata analysiscommunication strategymulti-channel marketingperformance measurementstorytellingsegmentation
Soft Skills
collaborationclear communicationtailoring messagingstakeholder alignmentadaptabilityengagementsupportinsight generationfast-paced environmentinterpersonal skills