Senior Customer Operations Representative
Rich Products Australia
full-time
Posted on:
Location Type: Office
Location: Chandler • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $50,363 - $68,138 per year
Job Level
Senior
About the role
- Lead the identification, targeting, and acquisition of high-value customers
- Develop and implement sophisticated customer retention strategies
- Oversee the evaluation and acceptance of customer orders
- Provide guidance and mentorship to junior team members
- Collaborate closely with senior leadership and cross-functional teams
- Serve as a subject matter expert and escalation point for complex customer issues
- Lead post-shipment activities
Requirements
- High School Diploma or GED Equivalent required, Bachelor's degree in Business, Logistics, or related field preferred
- Minimum of 3 years of experience in the logistics industry or 2 years experience in Customer Operations with a proven track record of success in customer acquisition and retention
- Advanced proficiency in MS Office Suite, including Excel, PowerPoint, and Outlook
- Exceptional communication and interpersonal skills
- Strong leadership capabilities
- Strategic thinker with a keen analytical mindset
Benefits
- Competitive compensation
- Health & financial benefits
- Paid time off
- Parental leave
- Family planning support
- Flexible work policy
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings
- In-house taste tests
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer acquisitioncustomer retentionlogisticsanalytical skills
Soft skills
communication skillsinterpersonal skillsleadershipstrategic thinkingmentorship
Certifications
High School DiplomaGED EquivalentBachelor's degree in BusinessBachelor's degree in Logistics