Business Technology – AI Enablement Director

Revizto

Director of Business Technology & AI Enablement leading Revizto’s IT, workplace technology, and AI business efficiency. Ensuring a reliable and scalable tech landscape in a remote-first environment.

Posted 5/26/2026full-timeRemote • 🇨🇭 SwitzerlandLeadWebsite

About the role

Key responsibilities & impact

We are looking for a Director of Business Technology & AI Enablement to lead Revizto’s internal IT, workplace technology, enterprise systems, SaaS governance, and AI-enabled business efficiency
This role is responsible for making our internal technology landscape reliable, scalable, secure, cost-effective, and easy to use
Lead the evolution of our IT and workplace operations, strengthen our approach to SaaS and vendor management, improve the employee technology experience, and help the company use AI and automation in a practical, governed, and commercially responsible way
Partner closely with leaders across multiple functions to ensure our systems and tools support the needs of the business today while preparing us for future scale
Lead and continuously improve Revizto’s IT and digital workplace function in a global, remote-first environment, ensuring best-in-class employee technology experience across the full employee lifecycle, from onboarding and device provisioning to access management, support, changes and offboarding
Own and improve core IT operations, including helpdesk/service desk structure, ticketing processes, device lifecycle management, endpoint management, access management, software provisioning, documentation, support SLAs, and internal service quality
Drive a strong internal customer-service mindset within the team, ensuring employees experience the function as helpful, proactive, business-oriented, and solution-focused
Manage workplace technology and core collaboration tools used broadly across the company, including our company-wide foundations such as Slack, Google Workspace, JumpCloud, Jira, Confluence, and other systems used to support employee productivity, collaboration, access, and knowledge sharing
Partner with Security to ensure identity, access, device management, software usage, and employee tooling follow appropriate security and compliance standards
Lead software rationalization efforts by identifying duplicate tools, underused licenses, unnecessary spend, poor adoption, fragmented workflows, and opportunities to consolidate, renegotiate, or improve usage
Help define clear ownership between business process owners and system owners

Requirements

What you’ll need

Swiss/EU/AELE citizen OR holder of a valid work permit for Switzerland
8+ years of experience in Business Technology, IT, Enterprise Systems, Digital Workplace, Technology Operations, SaaS Operations, or a similar internal technology leadership role
Experience supporting users across multiple countries and time zones, ideally including AMER, EMEA, and APAC
Experience working in a SaaS, technology, scale-up, or similarly fast-paced digital environment
Experience leading or scaling IT and workplace technology in a remote-first, distributed, or multi-location environment
Experience leading or scaling IT support/service desk operations, device lifecycle management, identity and access management, endpoint management, onboarding/offboarding, software provisioning, documentation, and internal service quality
Strong experience with SaaS governance, vendor management, software renewals, license optimization, contract negotiation, technology budgeting, and spend management
Strong understanding of business systems used across go-to-market, customer success, support, people operations, finance, product, data, and collaboration functions
Proven ability to act as a business partner to senior stakeholders, combining a service mindset with strong commercial judgment, cost awareness, operational discipline, and the ability to challenge constructively
Practical experience with AI-enabled tools, automation, or AI adoption in a business environment
Ability to evaluate AI and automation use cases from a business, cost, governance, security, and operational perspective
Strong communication and change-management skills, with the ability to influence across cultures, functions, seniority levels, and geographies
Comfortable operating strategically while also staying close enough to the details to understand tools, workflows, support issues, contracts, user pain points, and implementation realities
Fluent English is required. Additional languages are a plus.

Benefits

Comp & perks

Remote Work (ready to visit the Lausanne office regularly to mingle with the Team)
High Flexibility
Employee-Focused Culture
Innovative and Collaborative Team
Great Working Conditions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business TechnologyIT OperationsEnterprise SystemsDigital WorkplaceSaaS OperationsDevice Lifecycle ManagementIdentity and Access ManagementEndpoint ManagementSaaS GovernanceVendor Management

Soft Skills

Customer Service MindsetCommunication SkillsChange ManagementInfluencing SkillsOperational DisciplineCommercial JudgmentCost AwarenessService MindsetProblem SolvingCollaboration