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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow administrationServiceNow configurationJavaScriptREST interfacesSOAP interfacesITSMBusiness RulesScript IncludesClient ScriptsFlow Designer
Soft Skills
analytical skillstroubleshooting skillscommunication skillsstructured working stylereliable working style
Tools & Technologies
ServiceNowCMDBplatform health monitoringtechnical documentation
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)
Industry Keywords
enterprise IT environmentsstakeholdersintegrated systemsgovernanceauditabilitytraceability
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- The ServiceNow Technical Consultant is responsible for the technical administration, configuration, maintenance, and operational support of the global ServiceNow platform at SGB-SMIT.
- The role focuses on ensuring a stable, secure, and efficient platform operation, supporting technical implementations, maintaining integrations, and enabling standardized ServiceNow solutions in line with internal governance and platform standards.
- Administer and maintain the global ServiceNow platform on a day-to-day basis
- Manage: users, groups, and roles access controls and permissions catalog items, forms, templates, and notifications monitor platform health, performance, and scheduled jobs
- Support instance housekeeping and system maintenance activities
- Troubleshoot platform issues and coordinate resolution with internal teams and external partners
- Ensure platform configurations remain stable, compliant, and upgrade-safe
- Configure and maintain ServiceNow modules, primarily: -ITSM -SPM -IRM -Additional modules depending on roadmap and business demand
- Implement and support: -Business Rules -Script Includes -Client Scripts -UI Policies / UI Actions -Data Policies -Flow Designer automations
- Create and maintain forms, views, tables, and workflows
- Support minor to medium custom development activities within platform standards
- Serve as technical point of contact for ServiceNow-related incidents, defects, and enhancement requests
- Analyze system errors, performance issues, and failed jobs
- Support root cause analysis and sustainable issue resolution
- Coordinate bug fixing and technical changes with implementation partners or internal stakeholders
- Support change implementation and technical validation in development, test, and production environments
- Follow and enforce defined ServiceNow development and administration standards
- Ensure compliance with internal governance, security, and authorization concepts
- Maintain technical documentation
- Support auditability and traceability of technical changes
- Work closely with: -Platform Lead -Process Owners/ Product Owner -Internal IT teams -External ServiceNow implementation and support partners
- Support technical refinement of requirements
- Contribute to backlog implementation from a technical and operational perspective
- Collaborate in agile or demand-based delivery structures.
Requirements
What you’ll need- 2–3+ years of hands-on experience in ServiceNow administration and technical configuration
- Experience in platform support, administration, or technical consulting roles
- Experience in enterprise IT environments with multiple stakeholders and integrated systems
- Structured and reliable working style
- Strong analytical and troubleshooting skills
- Good communication skills in English
- Solid knowledge of ServiceNow administration
- Technical understanding of: JavaScript in ServiceNow context, REST / SOAP interfaces
- Familiarity with: ITSM processes, CMDB basics (preferred), ServiceNow data model and table structure
- ServiceNow Certified System Administrator (CSA) – strongly preferred / ideal
- Certified Application Developer (CAD) – a plus
- Additional ServiceNow implementation certifications – beneficial.
Benefits
Comp & perks- Job Stability : We offer a stable work environment with long-term development opportunities.
- Performance Bonuses and Rewards : We recognize and reward achievements through bonuses or incentives.
- Annual Salary Increases : Salaries may be reviewed annually based on performance evaluations.
- Flexible Schedule : We offer a flexible work schedule to ensure a healthy work-life balance.
- Medical Services Subscription : Your health matters, so we provide a medical subscription.
- Referral Bonuses : We encourage colleagues to refer new candidates and receive a bonus.
- Bonuses : Easter : 1000 RON net Christmas : 1200 RON net Vacation : 2000 RON net
- Meal Vouchers : Valued at 40 RON each.
- Internal Library : We provide a library to nourish both mind and body.
- Eco-Friendly Dining Area : Equipped with everything needed for a pleasant meal experience.
- Catering : Fresh daily meals at an affordable price.
- Sports Benefits : We offer 7Card, football, volleyball, foot tennis, and fishing competitions.
- Happy Events : If you or your child gets married or you become a parent, you receive additional paid leave.
- Unfortunate Events : In case of unfortunate events, we offer support and paid leave.
- Birthday : You receive a gift from the company and a paid day off of your choice.
- Additional Vacation Days : We reward seniority both in the workforce and within the company.
- Transport : We reimburse subscriptions or provide transport on certain routes.
- Professional Development : We offer numerous development opportunities.
- Teambuilding and Relaxation Events : We organize teambuilding and relaxation events.
- Relaxation Area : We have a relaxation area in the company courtyard.
- Diversity and Multicultural Mindset : We encourage you to join our team, no matter who you are or where you come from.