Retention Express LLC

Customer Retention Specialist – Tier 1

Retention Express LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for preserving and enhancing customer relationships
  • Taking high call volumes daily
  • Resolving complex billing inquiries
  • Facilitating refunds when necessary
  • Upholds customer care standards by meeting specific KPIs
  • Comfortable using a wide variety of tech platforms

Requirements

  • College degree preferred
  • Proven experience in customer service
  • Excellent communication skills, both verbal and written
  • Communicate in English fluently, Spanish is a plus
  • Proficiency in customer support software and various tech stack tools
  • Strong problem-solving abilities
Benefits
  • Excellent written and oral communication skills
  • Comfortable using a wide variety of tech platforms
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebilling inquiriesrefund processingKPI managementproblem-solving
Soft Skills
communication skillsverbal communicationwritten communicationcustomer relationship management
Certifications
college degree