Senior Business Analyst

Resilient Co.

Senior Technical Business Analyst collaborating in Agile/Scrum squads on ServiceNow and Power Platform projects. Leading stakeholder discovery, UAT and process improvements for global delivery.

Posted 7/8/2026contractRemote • 🇦🇷 ArgentinaSeniorWebsite

Tech Stack

Tools & technologies

AzureITSM.NETServiceNowSQL

About the role

Key responsibilities & impact

Lead stakeholder discovery: interviews, JAD workshops, and observations to elicit, document, and validate requirements.
Decompose epics into user stories, define acceptance criteria, and maintain sprint-ready backlog in Azure DevOps.
Design UAT strategy, author test scripts, coordinate business testers, log and triage defects in ADO, and own UAT sign-off.
Identify AI, machine learning, and automation opportunities (Now Assist/GenAI, Power Automate) and build structured business cases with ROI.
Map current-state and future-state processes, perform gap and root cause analysis, and recommend implementable solutions.
Analyze and cleanse data to support decisions; produce interpretable visualizations and present findings to stakeholders.
Bridge functional requirements and platform capabilities for ServiceNow, Power Platform, and .NET/web applications to define configuration vs. development decisions.
Challenge requirements when feasibility, scalability, platform fit, or business value is unclear.
Manage sponsors, product owners, and cross-region stakeholders; surface risks, communicate tradeoffs, and control scope.
Produce enterprise-standard documentation: requirement specs, process maps, data flow diagrams, user story libraries, and runbooks.
Mentor junior BAs and interns; review deliverables and enforce ADO hygiene and documentation standards.
Create documentation that is clear, reusable, and understandable by people outside the original discussion.

Requirements

What you’ll need

4+ years of business analyst experience delivering technology projects that resulted in shipped software.
Enterprise technology project experience, not only business operations analysis or PMO support.
Proven Agile/Scrum delivery experience; has owned a backlog in Azure DevOps or Jira and run grooming sessions.
Experience contributing to sprint planning, refinement, retrospectives, and delivery follow-up.
Proficient with Azure DevOps (epics, features, user stories, bugs, test cases, sprint boards, queries) as primary delivery tool.
Demonstrated facilitation experience running JAD sessions, stakeholder interviews, or collaborative workshops with documented, baselined outputs.
Experience working with mixed business and technical audiences.
Applied AI or automation in a project context (GenAI/Now Assist, Power Automate, or equivalent) with measurable outcomes.
Data analysis capability with comfort using SQL and advanced Excel or Power BI to interrogate data and support recommendations.
Process improvement experience mapping as-is/to-be processes, conducting gap analysis, and delivering implemented recommendations.
Recommendations must have led to real delivery outcomes, not only documentation.
Experience with ServiceNow functional requirements, design, or UAT for CSM, ITSM, HRSD, or SLO workstreams.
Strong written communication for requirements documents, process maps, status reports, and executive-level presentations.
Experience working across global delivery or multiple time zones and managing director-level stakeholders.
Ability to manage director-level or above stakeholders, verbally and in writing.

Benefits

Comp & perks

BYOD (Bring Your Own Device)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business AnalysisData AnalysisProcess MappingUser Story DevelopmentAcceptance Criteria DefinitionUAT Strategy DesignGap AnalysisTest Script AuthoringDocumentation StandardsAI and Automation Implementation

Soft Skills

Stakeholder ManagementFacilitation SkillsWritten CommunicationMentoringCollaboration