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Senior Content Designer
Resilient Co.Content Designer responsible for user-centered product copy across multiple platforms like ServiceNow and Workday. Focused on writing high-quality microcopy and UX content for onboarding experiences.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Write and maintain UI microcopy including labels, tooltips, errors, and confirmations
- Create emails, notifications, and other lifecycle communications
- Draft task flows and onboarding steps that guide users through product experiences
- Ship content quickly and iterate based on user feedback and product signals
- Apply established content frameworks, guidelines, and patterns consistently
- Identify and resolve gaps, inconsistencies, and edge cases in content
- Partner closely with the AI Content Strategist, Product Designers, and Product Managers
- Document reusable content approaches and contribute to lightweight style guides
- Test and refine AI-generated content outputs and flag issues related to tone or clarity
- Contribute example content for AI training and prompting
Requirements
What you’ll need- 3+ years in UX writing or content design with a product focus
- Portfolio required, including product UX writing samples such as onboarding flows, UI microcopy, or system messages
- Demonstrated experience writing microcopy, onboarding flows, and notifications/emails
- Strong writing speed and adaptability in fast-moving environments
- Experience working within established content frameworks and guidelines
- Exposure to AI products or prompt-based content (Nice to Have)
- Experience with onboarding or lifecycle journeys (Nice to Have)
- Familiarity with ServiceNow or Workday (Nice to Have)
Benefits
Comp & perks- BYOD (Bring Your Own Device)
- Client Holidays (USA – Mandatory)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX writingcontent designmicrocopyonboarding flowsnotificationscontent frameworksAI-generated contenttask flowslifecycle communications
Soft Skills
writing speedadaptabilitycollaborationattention to detail