Salesforce Product Analyst, BA
Resilient Co.
contract
Posted on:
Location Type: Remote
Location: Argentina
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About the role
- Supporting role for the Product Owner of the Patient Case Squad to translate business needs and requirements into stories for the product backlog for the Salesforce CRM system used by the Commercial organization.
- Understand user needs and translate them into detailed requirements for the build team
- Build use cases, writes, manages and clarifies user stories, visualization, and process flows.
- Explain how requirements may be implemented from a functional standpoint and drive/improve user experience.
- Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint.
- Communicate vision to developers and testers. May help write UAT scripts and participate in User Acceptance Testing as needed.
- Document confirmed business processes to serve as reference for development and IT support.
- Apply business process improvement methods for optimization.
- In partnership with the PO, maintain deep understanding of the business processes and requirements to ensure that the squad’s backlog priorities are aligned with business / Group needs.
- Track metrics and build reports to measure progress.
- Help manage dependencies with other squads, working closely with squad PO, peer PAs and the Product Manager
- Understands portfolio of IT systems that the business uses; may specialize in specific applications.
- Support and/or facilitate system demos via inspect and adapt workshops as needed.
Requirements
- Certified Salesforce Administrator
- Bachelor’s degree in a related major business with 8 years of experience.
- Technical Skills: Salesforce CRM, Project Management, Agile, Scrum
- Soft Skills: English Speaking & Communication, Ability to Lead and Guide Discussions with Business Partners, Confidence, Proactive Nature, Ability to understand scope and ask the right questions, organized, detail oriented, excellent communication, process oriented
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce CRMProject ManagementAgileScrumUser Acceptance TestingBusiness Process ImprovementUse Case DevelopmentUser Story ManagementProcess FlowsMetrics Tracking
Soft Skills
English SpeakingCommunicationLeadershipProactive NatureOrganizational SkillsDetail OrientedProcess OrientedAbility to Guide DiscussionsConfidenceAbility to Understand Scope
Certifications
Salesforce Administrator