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R
Bilingual Real Property Damage Claims Adjuster
Reserv ClaimsBilingual Claims Adjuster providing customer service and managing property damage claims for Reserv. Focused on efficiency, customer experience, and technological innovation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing insurance claims, providing high-quality customer service, and coordinating property damage repairs. Proficient in communication and negotiation with involved parties while ensuring compliance with industry standards.
Highest-signal resume keywords
Insurance Claims ManagementCustomer Service ExcellenceActive Adjuster LicenseBilingual CommunicationProperty Damage Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Claims ProcessingInformation GatheringInitial Reserve EstablishmentNegotiation SkillsProcess Improvement
Soft Skills
Customer Relationship ManagementProblem SolvingEffective Communication
Certifications & Qualifications
Active Adjuster LicenseDesignated Home State License
Industry Keywords
Property DamageClaims Inventory ManagementContinuous Development Best Practices
About the role
Key responsibilities & impact- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair, if necessary, for the property damage
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding negotiations and settlement
- Provide input for continuous development best practices, and process improvements
Requirements
What you’ll need- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Experience with handling real property damage, this is not required but encouraged
- Minimum of 1 year experience with insurance claims and/or customer service
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Bilingual (fluent in Spanish and English)
Benefits
Comp & perks- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.