Claims Team Lead

Reserv Claims

Team Lead at Reserv managing claims operations with a focus on leveraging technology and analytics. Leading a team in a remote-first environment to tackle challenges in the insurance claims process.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in insurance claims management, including claims handling, investigation, and settlement processes. Proven leadership skills in managing teams, fostering a positive work environment, and driving customer-centric initiatives.

Highest-signal resume keywords

Insurance Claims ExperienceLeadership ExperienceActive Adjuster LicenseClaims Handling Best PracticesCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims EvaluationClaims SettlementClaims ReportingClaims Metrics AnalysisReserve ManagementPayment AuthorityQuality AssuranceAttention to DetailProcess Improvement

Soft Skills

DependabilityAgilityCoachingTeamworkIntegrity

Tools & Technologies

Claims SystemsRemote Management Tools

Certifications & Qualifications

Active Adjuster LicenseDesignated Home State License

Industry Keywords

InsuranceAuto ClaimsBodily Injury ClaimsCustomer ObsessionProfessional Insurance Designations

About the role

Key responsibilities & impact

Flexibility - you will need to be able to switch from claims handling to coaching and feedback
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Serve as backup/leader when the Manager is out of office
Responsible for having direct reports
Responsible for initial onboarding tasks / access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

Requirements

What you’ll need

5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience
3+ years of leadership experience with a preference for experience managing in a remote environment
Prior team lead, supervisor, or formal mentorship/QA experience required.
Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
Willing to obtain any additional required licenses within 60 days, including state testing.
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Proven judgment on reserves, authority, and settlement strategy on high-exposure claims.
Bachelor's degree, or equivalent industry experience, or professional insurance designations are a plus.

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment