Claims Manager – Trucking

Reserv Claims

Claims Manager leading a team of claims professionals at an insurtech focused on AI and automation. Managing multi lines of business, ensuring operational effectiveness and compliance with standards.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insurance claims management, including claims handling best practices, data analysis for process improvement, and compliance with legal and regulatory requirements. Proven ability to lead teams, foster collaboration, and maintain strong relationships with stakeholders while ensuring accuracy and quality in claims processes.

Highest-signal resume keywords

Insurance Claims ManagementClaims Data AnalysisTeam LeadershipFraud Mitigation StrategiesAdjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Handling Best PracticesClaims IntakeClaims InvestigationClaims EvaluationClaims SettlementClaims RecoveryProcess ImprovementPerformance ManagementMetrics ReportingLoss Mitigation

Soft Skills

DependabilityIntegrityAttention to DetailTeamworkProfessional Growth

Tools & Technologies

Claims SystemsData Analysis ToolsCollaboration Software

Certifications & Qualifications

Bachelor's Degree in InsuranceCPCUAICActive Adjuster License

Industry Keywords

InsuranceClaims ManagementTruckingGeneral LiabilityAuto InsuranceBodily Injury

About the role

Key responsibilities & impact

Manage a team of team leads and adjusters managing a mix of accounts and lines of business
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

What you’ll need

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
10+ years in insurance claims management experience in multiple lines of business, preference for trucking, general liability and/or auto with bodily injury experience
5+ years management experience with preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment