Claims Team Lead – General Liability

Reserv Claims

Claims Team Lead managing a team of General Liability adjusters at Reserv. Involved in complex claims handling and developing team capabilities in a tech-driven claims organization.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead and develop a pod of 4 General Liability adjusters handling Premise, Habitational, Risk Transfer, Construction, and New York Labor Law claims.
Own the performance and health of the dedicated account. That means quality, timeliness, outcomes, and the client relationship.
Review reserves, coverage positions, and settlement strategy; approve or escalate within your authority.
Handle escalations and the most complex, high-exposure litigated files directly.
Run QA and file reviews; coach to the gaps you find and raise the bar across the team.
Serve as the primary claims point of contact for the client including reporting, trends, and program-level recommendations.
Direct outside counsel and investigative vendors on significant matters.
Build and refine claims guidelines, best practices, and process improvements for the account, and help shape how our broader claims org operates.
Support hiring, onboarding, and ongoing development for the team.

Requirements

What you’ll need

Minimum of 5 years' General Liability claims experience, including complex litigated third-party bodily injury and property damage.
Prior team lead, supervisor, or formal mentorship/QA experience strongly preferred.
Deep policy interpretation skills: Reservation of Rights letters, coverage declinations, and coverage analysis.
Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
Willing to obtain any additional required licenses within 60 days, including state testing.
Proven judgment on reserves, authority, and settlement strategy on high-exposure claims.
Bachelor's degree, or equivalent industry experience.
JD or professional insurance designations are a plus.
Willingness to travel for client and claims needs.

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ManagementCoverage AnalysisSettlement StrategyQuality AssuranceFile ReviewReserves ManagementRisk TransferNew York Labor LawBodily Injury ClaimsProperty Damage Claims

Soft Skills

CoachingClient Relationship ManagementJudgmentCommunicationProblem Solving

Certifications

Active Adjuster LicenseJD or Professional Insurance Designations