Claims Adjuster, Cargo

Reserv Claims

Cargo Claims Adjuster at Reserv focused on customer service and efficient management of claims in a tech-driven organization. Involves negotiations, compliance, and learning opportunities in claims handling.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
Coordinate the repair of damaged vehicles and assist with rental reimbursement
Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
Provide input for continuous development of claims guidelines, best practices, and process improvements
Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Requirements

What you’ll need

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
Minimum of 5 years of experience in commercial cargo claims, ideally tractor trailer, and some dealings with Third-Party PD/Total Loss
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Knowledge of state regulations, policy provisions, and standard operating procedures
Commercial experience necessary
Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
Curious and motivated by problem solving and questioning the status quo
Desire to engage in learning opportunities and continuous professional development

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Technology is something that should make your life easier, not harder!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims managementinvestigationsnegotiationdata analysissubrogationsalvagetotal loss assessmentpolicy explanationcustomer service

Soft Skills

problem solvingcommunicationcuriositymotivationdecision making

Certifications

adjuster licenseDesignated Home State (DHS) license