Claims Manager – Commercial Auto Excess Casualty

Reserv Claims

Claims Manager overseeing high-severity commercial auto excess casualty claims at Reserv, an insurtech leveraging technology for automation in claims processing.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
Conduct regular file reviews, performance assessments, and quality audits
Execute on performance management — attract, hire, retain, and provide a high level of training
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
Implement and maintain best practices for claims handling including claim intake, investigation, evaluation, settlement, and recovery
Ensure consistent application of Reserv's structured-data workflows and modern claims platform
Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
Responsible for accuracy and adequacy of all aspects of claim reserving
Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures
Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance
Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations
Prepare and present comprehensive claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation
Guide adjusters on litigation strategy, counsel management, and complex coverage issues
Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices.

Requirements

What you’ll need

10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
5+ years of management experience with preference for experience managing in a remote environment
Prior leadership experience within a carrier, TPA, or MGA environment
Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
Excellent communication and relationship-building skills with internal teams and external partners
Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
Active adjuster license required — resident state license if available, otherwise a Designated Home State (DHS) license
Willing to obtain all licenses within 60 days, including completing state required testing
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

coverage analysislitigation managementcatastrophic injury evaluationclaims handlingclaim intakeinvestigationevaluationsettlementrecoveryclaims reporting

Soft Skills

leadershipmentoringcoachingcommunicationrelationship-buildingteamworkprofessional growthattention to detailintegrityaccountability

Certifications

active adjuster licenseDesignated Home State (DHS) license