BI Claims Manager, Courier Delivery

Reserv Claims

. As a Bodily Injury Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

As a Bodily Injury Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities.
Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff.
You will serve a critical role with the team, the customers, and the clients.
This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Flexibility - you will need to be able to switch from claims handling to coaching and feedback
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Requirements

What you’ll need

Minimum 10 years of experience in commercial transportation, with a focus on delivery and/or courier claims (Amazon, DoorDash, FedEx, InstaCart, UPS, etc.)
Minimum of 5 years of leadership experience with a preference for experience managing in a fully remote environment
Active licensure, home state or designated home state
Willingness to obtain all relevant licenses within 45 days of hire
Minimum of 10 years of insurance claims experience in the Delivery/ Courier space with bodily injury and property damage experience
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingclaim intakeinvestigationevaluationsettlementrecoveryclaims reportingmetrics analysisloss mitigationinsurance claims

Soft Skills

leadershipflexibilityagilitydependabilityteamworkcoachingfeedbackprofessional growthcommunicationintegrity

Certifications

active licensurerelevant licenses