Bodily Injury Manager, Rideshare

Reserv Claims

. Manage a team of rideshare auto bodily injury adjusters .

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Manage a team of rideshare auto bodily injury adjusters
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

What you’ll need

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
15 years in insurance claims management, including at least 8 years in a leadership or supervisory role (experience doing so in a remote environment preferred)
5+ years of experience in bodily injury claims with increasing complexity
Extensive experience evaluating soft-tissue injury and demonstrable injury claims
Experience with Ride Share (or TNC/Livery) is required.
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Technology is something that should make your life easier, not harder!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims handlingclaim intakeinvestigationevaluationsettlementrecoveryclaims data analysisfraud mitigationclaims reservingsoft-tissue injury evaluation

Soft Skills

dependabilityteamworkprofessional growthperformance managementrelationship buildingcommunicationintegrityaccountabilityattention to detailproblem-solving

Certifications

Bachelor's degreeCPCUAICactive adjuster license